At Hive, we’re all about creating moments that matter — helping event marketers connect with their biggest fans. Live events bring people together, and our industry‑leading marketing platform makes it easier than ever for promoters to grow audiences and drive revenue. Our Customer Success goes beyond product knowledge and usability. We pride ourselves in our customers' successes and constantly iterate on the smartest ways the world's top event brands can leverage our features.What You’ll DoProvide email marketing strategy to customers and keep them up to date on best practicesBe responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest featuresNurture and onboard customers and partners, helping them find success with the productPlay an important role in listening to customer feedback and deciding what’s added to the product roadmapAs an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational contentSupport our top existing partners which include agencies, e-commerce and tech platformsHelp craft our overall customer experience strategy, scaling it as the company continues to growWho You Are2+ years of experience in customer success, account management, or a similar role working with customers and building relationshipsA strong communicator who is confident connecting with clients through multiple channelsSelf‑motivated and eager to identify new opportunities to drive impactA natural problem solver,



keen to identify issues and the best ways to fix themConfident and detail‑oriented writer who enjoys conveying complex concepts in a simple wayComfortable using Hubspot and other Customer Success Management toolsBonus points if youHave experience working in a B2B environment on a small team or hands‑on experience in email marketing2+ years of hands‑on experience in email marketing – whether executing in the field or advising clients on their strategyBottom lineWe're looking for curious, hardworking, down‑to‑earth people, who are passionate about helping brands build enduring relationships with their customers.Compensation & Benefits PackageMeaningful salary, commission, and equity: you’re rewarded based on impactThe compensation range for this role is $70,000 to $85,000 CAD per year, depending on qualifications and experience. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to job‑related skills, experience and relevant training, and business and organizational needs.Work fully remote in Canada: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within. Unfortunately, we are unable to hire within Quebec at this time.Versatile work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and HiveHealth + Insurance: Comprehensive health & dental coverage with a parental leave top‑up programLive Experience stipend: a stipend to go out and experience live events — whether that’s a concert, festival, sporting event, or anything else that energizes and inspires you.Unlimited vacation/PTO policy: so you can be happy and healthy!#J-18808-Ljbffr

📌 Customer Success Manager (Canada, Remote) - C$70,000 - C$85,000 A Year - Remote (Winnipeg)
🏢 HIVE
📍 Winnipeg