This role offers the opportunity to act as a trusted advisor to a large portfolio of customers, helping them unlock measurable value from a leading SaaS platform in the trades industry. You will be responsible for building strong, long-term relationships while ensuring customers achieve their business goals through effective product adoption and engagement. The position blends proactive customer success management with reactive support, requiring you to anticipate needs, resolve issues, and guide customers through complex challenges. You will use data and insights to identify risks, drive retention, and uncover expansion opportunities. Working closely with cross-functional teams, you will help shape customer outcomes, improve satisfaction, and strengthen advocacy. This is a high‑impact role for a customer‑obsessed professional who thrives in a fast‑paced, relationship‑driven environment.Accountabilities:Manage a portfolio of approximately 100 customer accounts as the primary Customer Success Manager and trusted point of contactBuild and maintain strong long‑term relationships with key stakeholders, including senior‑level customer contactsDrive product adoption and business value by developing tailored success and ROI‑driven customer plansProactively engage customers through regular outreach to understand goals, challenges, and opportunitiesRespond to customer inquiries and issues, coordinating with internal teams to ensure timely resolutionMonitor customer health metrics and usage data to identify churn risks and expansion opportunitiesDesign and execute targeted engagement initiatives such as training, workshops, and success campaignsCollaborate cross‑functionally with product, sales, support,



and engineering teams to improve customer outcomesCollect and relay customer feedback to inform product improvements and roadmap decisionsSupport renewal conversations and identify upsell and cross‑sell opportunities to drive revenue growthRequirements:2+ years of experience in customer success, account management, sales, or other customer‑facing rolesStrong ability to build relationships and manage multiple accounts in a fast‑paced environmentExcellent communication skills, both written and verbal, with strong presentation capabilitiesProven problem‑solving and de‑escalation skills with a customer‑first mindsetAbility to analyze customer data and translate insights into actionable success strategiesHighly organized, detail‑oriented, and capable of managing multiple priorities simultaneouslySelf‑starter mindset with solid ownership, accountability, and adaptability in remote environmentsComfortable working cross‑functionally with technical and non‑technical teamsExperience with CRM or analytics tools such as Salesforce, Gainsight, or Tableau is an assetPassion for helping customers achieve business outcomes and long‑term successBenefits:Competitive compensation package with base salary between 53,900 CAD and 80,900 CAD, plus commission eligibilityEquity opportunities as part of the total compensation packageComprehensive medical, dental, and vision coverage for employees and dependentsFlexible time off policy with strong support for work‑life balanceRemote work flexibility and autonomous working environmentParental leave support and family‑building benefitsHealth and wellness programs, including EAP and mental health supportLearning, mentorship, and career development programsInclusive culture focused on diversity, equity, and belonging#J-18808-Ljbffr

📌 Customer Success Manager - C$53,900 - C$80,900 A Year - Remote (Winnipeg)
🏢 Jobgether
📍 Winnipeg