Full Time Brampton, ON, CA2 days ago Requisition ID: 1005Salary Range: $35,000.00 To $40,000.00 AnnuallyCUSTOMER SERVICE REPRESENTATIVEMain Office Location: 30 Victoria Crescent, Brampton OnCompany: Discover Communications Inc.Department: RogersDirect Fee for Fulfillment (FFF) & Rogers Preferred Program (RPP)Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment?Discover Communications Inc. a primary business vendor for Rogers Communications Canada Inc. is looking for someone like you to fill a Customer Service Representative role.Your objective will be to support new and/or our existing customer base within the full scope of our presence across regions. This will also include supporting all assigned Corporate Fulfillment accounts with the Rogers sales/service teams with respect to RogersDirect and the processing & execution of orders in association with Rogers Communications Canada Inc.Responsibilities:Provide superior customer service by identifying and assessing customers’ needs to achieve customer satisfactionResponsible for “same day” shipping duties when requiredBuild, manage and maintain positive business relationships through open and interactive communicationEmbrace change in a quick-paced, performance driven team environmentOffer technical support to customersCoordinate with appropriate teams the timely resolution of all customer issuesProcess customer orders accurately based on specifications and terms (e.G. Enterprise or Government accounts)



within a timely mannerDeal with conflict resolution with emphasis on customer retentionAs required from time to time, assist with onsite device deployment activitiesBack office administrative tasks; including scheduling, record keeping, review and analyse order agreements, audit program offerings and transactions for accuracyAbility to:Learn the various MDM (Mobile Device Management) solutionsProvide customers with data transfer solutions and the associated supportUnderstand the array of wireless products available to better support our customer as requiredUnderstand and speak fluid English and French LanguagePerform other job related duties as assigned or requiredMinimum Qualifications:Completed high school diploma or higherMinimum 3 years customer service experienceAvailable to work on a flexible schedule; days and eveningsto meet customer demandExcellent active listening and communications skills in Bilingual of English & FrenchPassionate about providing world class customer serviceStrong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environmentHighly organized, ability to multitask and prioritize to optimize resultsAbility to work both independently and within a team environmentStrong computer skills (Windows and internet navigation) and comfort working with wireless devicesPunctual and committed to work schedulesPreferred Qualifications:Experience in a telecommunication roleBilingual (English & French) is mandatoryPost-secondary diploma/degree an assetSchedule/Terms of Employment:Permanent Full TimeTravel Requirements:Minimal#J-18808-Ljbffr

📌 Bilingual Customer Service Representative - $35,000 - $40,000 A Year (Winnipeg)
🏢 Discover Communications
📍 Winnipeg