Salary RangeAnnual cash compensation ranges from $120,000 to $165,000 plus a discretionary 12% company bonus. The final offer within this range will reflect the successful candidate’s skills and experienceLocationHybrid if based in Toronto or Ottawa. Remote for other locations in CanadaWhat you will doCoordinate cross‑functional teams to triage and resolve complex customer escalations, ensuring timely resolution and clear communication across stakeholdersOwn high‑level defect remediation end‑to‑end by partnering with engineering and support to drive effective fixesCollaborate across teams to troubleshoot diverse customer configurations delivering high‑quality, scalable solutionsOperate effectively in a quick‑paced environment, consistently meeting demanding customer and business expectationsPartner with global support and development teams to improve product quality and reliabilityShape and strengthen the reliability and agility of the Escalations organizationServe as a technical mentor, offering guidance and coaching to less‑senior developers while promoting engineering best practicesTechnologies we useC++, C#, JavaScript, Python, GitHub Actions Java and .NET technologiesVisual Studio, VS Code, JIRA, Confluence, GitMaestro's market leading in‑memory data server technologySophisticated internal testing tools to validate correctness and performanceVirtual and cloud infrastructure for development, support, and testingWhat we are looking for7+ years of relevant experienceA love of problem solving in real world situationsWorking knowledge of C++, Python,



C# or other programming languagesFamiliarity with software at the system level including multi‑threading and concurrencyAbility to work effectively in a fast‑paced interrupt driven environmentExcellent communication and teamwork skills both written and verbalLevel 3 customer support experienceBackground in, or understanding of, supply chain managementA.I. Tools such as Prompts (Chat GPT, Gemini, Grok etc), Github Co‑pilotCloud platform knowledge (Azure, GCP)Ability to troubleshoot API / Web Client issuesAbility to troubleshoot ML System issuesAbility to find opportunities to accelerate the SDLC through innovative application of AI or other tooling, while upholding architecture consistency, secure design, and code‑quality standards.Ability to review AI‑generated code rigorously for correctness, architectural fit, integration risk, and edge case support with a growth mindset and bias for experimentation.People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:Flexible vacation and Kinaxis Days (company‑wide days off)Flexible work optionsPhysical and mental well‑being programsRegularly scheduled virtual fitness classesMentorship programs, training, and career developmentRecognition programs and referral rewardsHackathonsKinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.#J-18808-Ljbffr

📌 Staff Engineer - Escalations (Platform/ Cloud) - $120,000 - $165,000 A Year (Winnipeg)
🏢 Kinaxis
📍 Winnipeg