Application Support Analyst (SQL & Business Systems)About the OpportunityWe are seeking an Application Support Analyst to join a growing IT team supporting critical business applications across a dynamic manufacturing environment. This permanent, full time role is ideal for a technically minded professional who enjoys troubleshooting issues, supporting end users, improving business processes, and working closely with stakeholders to ensure applications and systems operate effectively.While SQL experience is important, this is primarily a support-focused role centered on maintaining and enhancing business applications, investigating issues, and delivering a high level of service to users across the organization.LocationOnsite position in the Milton, Ontario areaCandidates must be within a reasonable commuting distanceCompensation$70,000 - $100,000 annuallyKey ResponsibilitiesProvide day-to-day support for internally developed and third-party business applicationsServe as a primary point of contact for application-related issues, incidents, and service requestsTroubleshoot and resolve application, system, and data-related issues in a timely mannerInvestigate and analyze incidents through the organization's ticketing systemPartner with business users to understand challenges, identify root causes, and implement effective solutionsWrite and modify SQL queries to support troubleshooting, reporting, and data analysis activitiesMonitor application performance and proactively identify opportunities for improvementSupport integrations between business systems and web-based applicationsAssist with application testing, upgrades, deployments, and user acceptance activitiesCreate and maintain technical documentation, user guides,



and support proceduresLiaise with third-party software vendors to resolve complex issues and coordinate support activitiesParticipate in an on-call rotation scheduleRequired Qualifications2+ years of experience in application support, business systems support, IT analysis, or a related technical support roleStrong SQL Server and T-SQL skills with the ability to analyze and troubleshoot data-related issuesExperience supporting business-critical applications and end usersStrong problem-solving and troubleshooting abilitiesExperience working with ticketing systems and incident management processesExcellent verbal and written communication skillsAbility to communicate effectively with both technical and non-technical stakeholdersUniversity degree in Computer Science, Information Technology, Software Engineering, or a related fieldPreferred QualificationsExperience with Power BI or reporting toolsExposure to manufacturing, industrial, or operational environmentsExperience working with ERP, MES, or other business-critical systemsExperience coordinating with third-party software vendorsFamiliarity with IT service management, helpdesk, or support frameworksWhat We're Looking ForThe successful candidate combines strong technical troubleshooting skills with a customer-focused mindset. You enjoy working directly with users, investigating issues, and helping teams get the most out of the systems they rely on every day.You are comfortable bridging the gap between technology and business operations, using SQL and other technical tools to diagnose problems, identify solutions, and support continuous improvement initiatives.Why Join Us?Permanent, long-term career opportunityCollaborative and supportive IT teamOpportunity to work closely with business stakeholders across the organizationExposure to a diverse portfolio of business systems and technologiesProfessional growth into senior application support, systems analyst, or business systems rolesDirect impact on business-critical operations and user successIf you are an IT professional who enjoys solving problems, supporting business users, and leveraging SQL to drive effective solutions, we'd love to hear from you.#J-18808-Ljbffr

📌 Application Support Analyst (Winnipeg)
🏢 apptoza
📍 Winnipeg