Join eBay as Principal of UX Research Systems and lead critical initiatives to enhance user experience operations. This director role focuses on scaling insights and improving research technology infrastructure. As a principal leader within eBay’s Design organization, you will play a pivotal role in transforming the research landscape at the company.

This includes driving modernization in participant recruitment processes and creating automated research platforms that facilitate front-line engagement. Collaborate with various departments to ensure project success and improve user-centric insights, thereby influencing eBay's strategic direction. Key Responsibilities:

- Implement a scalable, technology-driven research framework
- Lead modernization efforts for research processes




- Identify automation opportunities to streamline workflows
- Manage enterprise participant and panel management initiatives
- Influence senior leadership for organizational change Requirements:
- 15+ years leading UX Research Operations or similar
- Deep expertise in participant recruitment and panel management
- Experience with self-service research platforms
- Ability to define and execute transformation roadmaps
- Exceptional analytical and change leadership skills Define the future of customer insights at eBay by leveraging your strategic and cutting-edge mindset.

📌 Principal in UX Research Systems at eBay (Toronto)
🏢 Socket.dev
📍 Toronto