Job DescriptionWe are seeking an experienced and service-driven Duty Manager to join our hospitality team. Reporting to the Front Office Manager, you will serve as the on‑ground leader responsible for delivering an exceptional guest experience, overseeing front‑of‑house operations, and supporting a high‑performing guest services team.Perks & BenefitsCompetitive pay & a Comprehensive Benefits PackageBenefits include company‑paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insuranceAnnual Education AllowanceGenerous Referral ProgramFun & collaborative company culture with lots of team building eventsLocal discounts to restaurants, clothing stores, personal training, and moreFree access to a fully equipped gymFriends and Family rates for hospitality brandsWhat You Will DoHandle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in allinquiries in connection with our services, hours of operations, key personnel, in‑house events, directions, etc.Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practicesIn charge of supervising, training,



and disciplining guest services staff as neededResponsible for scheduling Guest Service deskAssist and support all guest services agents to ensure completion of their assigned dutiesServe as direct support for the Operations ManagerProvide supervisor support for Guest reception, operational duties for these areasShow initiative, provide problem solving, staff training, and team leadingResponsible for consistently offering qualified, friendly, and engaging serviceMonitor and update guest or resident accountsCommunicate guests or resident facility events and/or repairsSupervise and handle any guest or resident opportunities or escalations that cannot be settled directly by team membersReview arrival, departures and VIPs, including room allocations, amenities and special requestsIntegrate and train new and tenured employees, providing support for skills developmentFollow and enforce departmental policies, procedures, and service standardsBe available for weekend support for Guest Services teamEnsure that the Front of House and Back of House remains clean and organizedAssist GSM and Leasing department with rent collection, and incidental feesEnsure guest or residents have paid rentCoordinate and prepare daily operation packagesWhat You BringHigh school diploma or GEDBachelor’s degree in business administration, hospitality management, or hotel management5 years experience in hotel managementA proven track record of being able to lead a team and multitaskAn ability to identify areas in need of change or improvement to offer guests an excellent hotel experienceUnderstanding of and compliance with hotel policies and regulations and communicating these clearly to the staffSalary Range$56,000 - $60,000 CAD Per Year#J-18808-Ljbffr

📌 Duty Manager - C$56,000 - C$60,000 A Year (Winnipeg)
🏢 Onni Group of Companies
📍 Winnipeg