Knowledge of iMatch / FIS Intelli Match application and bank reconciliation processes.

Experience analyzing and resolving reconciliation issues, including Out of Proof (OOP), rejects, and data investigation. Experience implementing reconciliation changes, such as adding new balance pools, adding accounts, linking accounts with reports, etc.

Top 3 Required Skills

1. FIS IntelliMatch (iMatch) & Reconciliation Expertise Strong understanding of FIS IntelliMatch (iMatch) application.

Knowledge of banking reconciliation processes and reconciliation lifecycle. Experience handling reconciliation exceptions, breaks, OOP items, and operational investigations.
1. Production Support & Incident Management Experience supporting critical production applications in a banking environment.

Strong incident management, problem management, and root cause analysis skills. Experience with monitoring, service restoration, deployment support, and change management activities.





Required Qualifications

5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles.

Hands-on experience with FIS IntelliMatch (iMatch).

Strong understanding of Reconciliation Operations and Change Management processes.

Experience with Incident, Problem, and Change Management.

Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks.

Robust analytical and troubleshooting skills with the ability to diagnose complex issues.

Excellent written and verbal communication skills.

Ability to work independently and manage multiple priorities in a fast-paced production environment.

Experience collaborating with cross-functional business and technology teams.

📌 Production Support Engineer (Toronto)
🏢 Quantum World Technologies
📍 Toronto