Why Wendy's

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

The Program Manager is responsible for discovery, testing, evaluating, implementing, integrating and managing menu and non-menu initiatives into the Wendy’s system.

They lead cross-functional RSC and field operations team members in developing, communicating, monitoring and executing tactical plans for successful implementation of new products, systems, tools, processes and procedures into the restaurants. The Manager drives proactive improvements in employee and customer experiences that positively impact restaurant margins through an innovative mindset.

This role reports directly to the Sr Director in Restaurant Operations Services and is a development role that could serve as bench for other expanded roles in field operations or other functions.

Responsibilities

- Manages and supports multiple projects through all phases, starting with discovery/innovationconcept, and all the way through implementation/evaluation. Maintains product ownership asassigned post implementation. Leads and/or supports cross-functional RSC team members toensure successful testing, implementation and integration of new operating systems, processes,and tools into the system.
- Leads assessments, market visits, hands-on training sessions, and operational roundtablediscussions to ensure operational procedures are effective, efficient, and clearly defined for testingand/or national implementation.
- Develops and maintains quality deliverables, including detailed project plans, status reports,



andsteering committee updates. Supports implementation planning and communication strategies withboth corporate and field stakeholders.

Responsibilities include developing training materials,operating guides and hot sheets in partnership with cross-functional partners. This should alsoinclude a plan and strategy to drive system adoption.

- Completes all calendar management activities and executes all required weekly/monthlycommunication, while supervising and facilitating the development and execution of systemconference calls and webinar meetings. Provides timely and appropriate updates to departmentalleadership regarding project tasks, issues, milestones, and overall timing.
- Provides ongoing support to the franchise community, company field leadership and fieldoperations on inquiries and opportunities for existing or new project processes and procedures.

Education: High School Diploma/GED

Travel: 20%

Pay Range: CAD 105,000.00 - CAD 184,000.00 Annually

What we expect from you

- Bachelors Degree (Business, restaurant/hospitality management, or a related field) is preferred
- Program management experience & proficiency in leading cross-functional teams through all phases of a project
- 5+ years of restaurant operations experience including multi-level restaurant supervision is preferred
- Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development




- Proven track record of analytical skills and problem solving that drives innovative solutions to complex situations through collaboration with a variety of cross functional stakeholders
- Natural capacity to quickly establish and build effective relationships across the organization
- Established influencing, consulting, and communication skills; has the ability to influence, engage and motivate people

Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Canadian Restaurant Support Center 5515 North Service Rd STE 201 Burlington ON L7L 6G4 Canada or at other location(s) as designated by the Company. You are required to work in the office at least 3 days a week. Changes to work location arrangements are subject to managerial approval and business needs. Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any advantages, bonus, or other incentives that may be applicable based on position.

The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

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📌 Program Manager - International Restaurant Services (Burlington)
🏢 The Wendy's
📍 Burlington