Job ID

78394

Job Title

Program Manager (Hybrid)

Regular/Temporary

Regular

Location

Ron Joyce Centre

Open Date

2026/08/26

Job Type

Continuing

Close Date

2026/09/10

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

DSB Executive Programs

Full/Part Time

Full-Time

Salary Grade/Band

Grade 9

Salary Range

$34.99 - $49.20 (hourly)

Job Code

JD0646

Existing Vacancy

Yes - Backfilling as Existing

Target Number of Openings

1

Hours per Week

35

Posting Details

Schedule

Monday – Friday, 8:30am – 4:30pm (Hybrid schedule)

Education Level

Bachelor’s degree in a relevant field of study.

Career Level

Requires 4 years of relevant experience including 1 year of supervisory experience

Location

Ron Joyce Centre, Burlington

Anticipated Start Date

October 1, 2026

Employment Type

Continuing

Department Information:

DeGroote Executive Programs is a division within the DeGroote School of Business committed to providing high-quality education and professional development opportunities for professionals, leaders, and organizations. Located at the Ron Joyce Centre, Executive Education provides leadership development opportunities through open-enrolment programs for individuals and custom programs for organizations.

Executive

Education designs and delivers learning solutions tailored to organizational needs and aligned with strategic priorities. The unit is committed to offering leading-edge, highly relevant programming, fostering strategic partnerships, and cultivating meaningful alumni and client engagement. Through innovative learning experiences, Executive Education helps individuals and organizations enhance leadership capability, organizational effectiveness, and business performance.

Job Summary:

Responsible for managing a large, complex portfolio of programs within a unit or a department. Implements and manages program activities and facilitates ongoing program market research, development, marketing and evaluation. Responsible for the overall quality of program services and responds to evaluation data to make ongoing program improvements, and for managing the program budget and forecasting projected resource needs.

Collaborates with internal and external partners and manages a variety of relationships.

Accountabilities:

- Conduct primary and secondary research on new program concepts to determine potential fit, market share, and viability.
- Develop and critically evaluate concepts and alternatives, designs and formats for new programs.
- In consultation with the Assistant Director or Director, create alternative program models and conduct analyses of their financial viability.
- Provide regular reports to New Program Committee and Director, make recommendations, and seek feedback and direction.
- In consultation with the Assistant Director or Director, develop detailed program financial forecasts, business cases and proposals for current programs.
- Prepare academic program submissions for Undergraduate Council and Senate review.
- Hire, supervise and evaluate course developers, instructional designers, consultants and subject matter experts engaged in the development of the program.
- Manage the development of the program.
- Lead curriculum development and instructional design of courses and programs. The level of involvement may vary by project, but requires working with subject matter experts, and often instructional designers, to develop curriculum.
- Create a program marketing plan.
- Conduct reviews of existing programs and make recommendations and updates to programs by either updating the curriculum and instructional design, or updating the program to reposition it within the marketplace.
- Develop, implement and evaluate marketing plan activities including advertising, relationships with professional associations, prospect development, retention plans,



and cross selling with other programs.
- Implement program marketing plan and liaise with marketing staff to ensure all new central marketing activities are completed. Ensure the accuracy of content and distribution of program website, calendar and promotional materials.
- Develop program content for department website and publications.
- Hire, supervise, coach and evaluate course instructors. Engage in performance management and termination.
- Manage the delivery of programs and courses including scheduling, selecting delivery formats, ordering texts and materials, and liaising with instructors.
- Develop and conduct course and program evaluations, provide feedback to instructors, and incorporate feedback into course and program re-development.
- Analyze and assess student applications and transcripts to determine eligibility for program admission and graduation. Determine what advanced credit will be granted to incoming students.
- Advise prospective and current students in all aspects of their program of study including providing career program options and skills counselling.
- Verify and approve student grades.
- Update and maintain the accuracy and confidentiality of student records and information.
- Respond to student and instructor needs including academic dishonesty, grade challenges and dissatisfaction with aspects of the program.
- Ensure student satisfaction through a consistently high level of service.
- Manage financial aspects of programs including developing budgets, setting fees, establishing enrolment and financial forecasts, ensuring maximum productivity, and meeting profitability objectives.
- Remain current with emerging trends and association requirements and ensure that the curriculum is representative of student and market needs.
- Dissolve programs that are no longer financially viable and create transition plans that manage any impact on students and instructors.
- Work with the Assistant Director, instructors and others, to contribute to training proposals for corporate clients.
- Act as a consultant to corporate clients providing services such as needs analysis and assessment, benchmarking, training design, instructional design, and training evaluation.
- Negotiate and prepare contracts and agreements with corporate clients, which include prices, program content, schedule and services.
- Contribute to a marketing and business development plan for corporate training, and manage aspects of the plan.
- Build a network of relationships and collaborate with internal and external groups to raise the profile of the University, develop new program ideas, build relationships with professional associations and employers, and to develop new business.
- Develop and deliver presentations to raise the profile of the department.

Supervision :

- Ongoing responsibility for hiring and supervising 10 or more casual employees at any one time.

Assets:

- The Program Manager is responsible for managing a large, complex portfolio of programs within the unit.
- The incumbent implements and oversees program activities and facilitates ongoing market research, program development, marketing, and evaluation initiatives.
- The role is accountable for the overall quality and effectiveness of program services and uses participant, client, and stakeholder feedback to drive continuous improvement.
- The Program Manager is responsible for budget management, financial forecasting, resource planning, and performance monitoring.




- The incumbent collaborates with internal and external stakeholders, develops and maintains strategic relationships, and supports the achievement of the unit's operational and growth objectives.
- The role establishes and maintains relationships with corporate clients, alumni, faculty, and community partners to support program growth, client satisfaction, and long-term engagement.
- The Program Manager coordinates the successful delivery of programs, ensuring a high-quality participant experience and alignment with client expectations. The incumbent identifies emerging market trends and opportunities, contributes to the development of new programs and partnerships, and provides reporting and recommendations to support strategic decision-making and continuous improvement.

How To Apply To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at (phone hidden) ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs. Hybrid Work Language To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews.

If you have any questions as you move through the hiring process, please reach out to [email protected] or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.

📌 Program Manager (Hybrid) (Canada)
🏢 McMaster University
📍 Canada