Everyday Banking Advisor (English/Mandarin OR English/Cantonese)Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON.The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.DutiesReceive 40-60 inbound calls per shiftDay to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contactContribute to team results by supporting all colleagues to be successful in meeting client needsCultivate and maintain relationships with partners to work as one teamManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsEducate and assist clients with using our clients digital capabilitiesMust HavesFluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).Personal flexibility to work shift work, including weekends.Ability to work on a hybrid schedule (1 day in office per week).Proven ability in building rapport and maintain client relationships,



preferably in the financial or service industry while working independently and as part of a team.Soft SkillsAbility to work independently, proven time management, organizational and problem-solving skills.Exceptional client service capability and confidence in engaging clients across multiple channels (i.E. phone, video, etc.) using a friendly, positive and professional toneDigital literacy across a broad range of devices (i.E., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.Job Type & LocationThis is a Contract position based out of Mississauga, ON.Pay And BenefitsThe pay range for this position is $24.00 - $25.00/hr.Workplace TypeThis is a hybrid position in Mississauga, ON.Equal Opportunity Employment StatementsOrdonnance sur l’égalité des chances de San Francisco:Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco,



nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.Utilisation de l’intelligence artificielle (IA):Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle‑ci puisse être examinée à l’aide d’outils d’IA.San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Equal Prospect Statement:The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.#J-18808-Ljbffr

📌 Mandarin/Cantonese/English Banking Advisor - C$24 - C$25 An Hour (Winnipeg)
🏢 Big 5 Bank
📍 Winnipeg