Salary Range: $40,000.00 To $45,000.00 AnnuallySummaryAs a Customer Service Engineer, you will be responsible for leading and supporting the customer service team by troubleshooting and repairing remote satellite communication equipment; providing email &phonesupport for microwave component customers; evaluating & repairing returned products; and managing a trouble‑ticket program for the different business divisions. You are expected to work within a team from other departments within the company to troubleshoot, diagnose, repair, and/or upgrade customer‑returned systems or components while spending time interacting with customers to teach, coach, and guide inexperienced operators face‑to‑face and over the telephone.What You’ll DoDevelop in‑depth knowledge of all Norsat product lines and maintain supporting reference materials for technical inquiriesDeliver technical assistance to customers and internal Sales teams across multiple product categoriesOversee and maintain the support ticketing system to ensure accurate tracking and timely resolutionProvide product training to customers and internal staff, including occasional after‑hours supportConduct field‑based troubleshooting and training activities when requiredPerform diagnostics on returned equipment and determine appropriate repair or replacement actionsGenerate clear and detailed RMA and failure analysis reportsAct as the primary technical liaison between customers, Engineering, and Sales teams during issue resolutionCreate and update technical documentation,



including service bulletins and knowledge base materialsAssist the Quality team with product validation and testing activitiesRecommend practical technical solutions aligned with customer requirementsSupport additional operational tasks as assignedWhat You’ll BringDiploma or degree in Electronics, Electrical Engineering, or a related disciplineAt least 1 year of experience in technical support within a relevant industryStrong troubleshooting capability for RF systems and electronic hardwareExposure to satellite communication systems and microwave components is considered an assetExperience using test equipment such as spectrum analyzers, oscilloscopes, and signal generatorsEffective communication skills with a customer‑oriented approachFamiliarity with support ticketing systems and reporting toolsAbility to produce technical documentation and deliver structured trainingFlexibility to support outside standard working hours when requiredWhat We Offer100% paid by employer comprehensive health benefits package including medical, dental,



life & more (coverage varies)RRSP programUp to an annual maximum of $2,000 per year professional development fund for designations and accreditations100% reimbursed for job‑related trainingOngoing training availableFlexible hours of work based on positionEmployee Referral ProgramEmployee Award ProgramPlenty of on‑site and street parking & a bus stop right in front of the office (bus 405, 410, 416)Leisure areas in the office, employees are encouraged to have some fun! (i.E., ping pong table, foosball, Wii, tabletop games, card games)Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teasPlease note that perks may vary by location and employment status.This is an on‑site position, so relocation will be required. Remote work is not supported at this time.Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/Study Permit. Unfortunately, we are unable to provide assistance for work authorization.About UsNorsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.Why Join Norsat International Inc.We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential.#J-18808-Ljbffr

📌 Technical Client Support - $40,000 - $45,000 A Year (Winnipeg)
🏢 Norsat International
📍 Winnipeg