Job Title: Tour Project Manager, Operations & Merchandising (Bilingual: Cantonese/Mandarin)

Company: Gogo Tours

Location: Richmond Hill, ON

About Gogo Tours Gogo Tours is a premier luxury travel operator catering to the Chinese-Canadian community. We specialize in designing sophisticated, high-end itineraries to the world's most iconic destinations, including Africa, Europe, Asia, and South America.

About the Role The Travel Project Manager owns the end-to-end vendor relationships, merchandising strategy, and product performance for an assigned portfolio of destinations. You'll negotiate directly with suppliers, set pricing and package strategy, manage inventory and yield decisions, and oversee a Travel Project Coordinator who supports the day-to-day execution. This is a hands-on leadership role for someone who is as comfortable negotiating a hotel contract as they are reading demand data to decide what to promote next.

Key Responsibilities

- Vendor Negotiation & Contracting
- Negotiate competitive rates and contract terms with hotels, transport companies, and land suppliers across North America and Asia
- Own the primary bilingual (Cantonese/Mandarin) relationship with Chinese-speaking vendors, ensuring service standards meet Gogo Tours' requirements
- Audit supplier contracts for cancellation policies, attrition rates, and complimentary room ratios; resolve disputes as they arise
- Hotel, Restaurant & Experience Sourcing
- Source and vet hotels and restaurants matching Gogo Tours' luxury standard, from five-star properties to hidden-gem local favorites
- Curate signature experiences — private dinners, exclusive tastings, cultural excursions — that differentiate our itineraries
- Evaluate new hotel and restaurant partners in office or through trusted local networks
- Track emerging destinations and boutique property/dining trends to keep offerings ahead of the market
- Merchandising & Product Lifecycle
- Act as product owner for your assigned destinations: track demand cycles and seasonality to guide which regions to feature
- Bundle flights, hotels,



and land experiences into margin-conscious packages; decide what to promote or retire
- Set and adjust pricing throughout the sales cycle (early-bird, peak-season, last-minute)
- Own the full product lifecycle — concept, costing, launch, live sales monitoring, and post-tour review
- Benchmark pricing and inclusions against competing tour operators
- Inventory & Yield Management
- Monitor tour load factors and make release/hold decisions on unsold hotel rooms or bus seats ahead of penalty dates
- Coordinate with sales to clear waitlists, negotiating additional capacity with suppliers as needed
- Team Leadership & Oversight
- Manage and mentor the Travel Project Coordinator(s) supporting your portfolio — review their vendor tracking, manifest reconciliation, and fulfillment work
- Serve as the escalation point for supplier disputes, invoice discrepancies, and time-sensitive decisions
- Verify final supplier invoices against contracted rates before sign-off to accounting

Qualifications & Requirements
- Bilingual proficiency in Cantonese and Mandarin (written and verbal) required for vendor negotiations
- 4+ years of experience in logistics, purchasing, procurement, or merchandising, including direct vendor negotiation (travel industry experience a major asset)
- Prior experience managing or mentoring junior staff
- Strong commercial instinct — comfortable reading market trends and demand data to make pricing and bundling decisions
- Confident negotiator, comfortable resolving vendor disputes by phone
- Able to lead a team through a deadline-driven, ticketing-time-limit environment

職位名稱：旅遊項目經理 — 營運及商品企劃 (雙語：粵語/普通話) 公司： Gogo Tours 地點： 安大略省 列治文山 (Richmond Hill, ON)



關於 Gogo Tours Gogo Tours 是一間領先的豪華旅遊營運商，致力於為加拿大華人社區提供優質服務。我們專門為全球最著名的目的地設計高端且精緻的行程，包括非洲、歐洲、亞洲及南美洲。

職位簡介 旅遊項目經理將全面負責所分配目的地組合的供應商關係、商品企劃策略及產品表現。您將直接與供應商談判、制定定價及套裝策略、管理庫存及收益決策，並帶領負責日常執行工作的旅遊項目協調員。此職位適合既擅長談判酒店合約，又能解讀市場需求數據以決定推廣方向的領導人才。

核心職責

- 供應商談判與合約管理 — 與北美及亞洲各地酒店、交通及陸上供應商談判具競爭力的價格及合約條款；擔任與華語供應商聯繫的主要雙語窗口；審核合約細節並處理爭議。
- 酒店、餐廳採購與體驗設計 — 尋找並評估符合豪華標準的酒店及餐廳；策劃專屬體驗行程；評估新合作夥伴；緊貼新興目的地及餐飲趨勢。
- 商品企劃與產品生命周期管理 — 擔任所負責目的地的產品負責人；組合套裝行程並決定定價策略；全面負責產品生命周期；比較同業定價。
- 庫存與收益管理 — 監控負載率並決定釋放/保留決策；與銷售團隊協調候補名單。
- 團隊領導與監督 — 管理及指導旅遊項目協調員，審核其供應商追蹤及訂單履行工作；作為爭議及緊急決策的升級聯繫點；核實供應商發票。

職位要求
- 粵語及普通話書面及口語流利，能勝任供應商談判
- 具備 4 年以上物流、採購或商品企劃經驗，包括直接供應商談判經驗（具旅遊業經驗者優先）
- 具備管理或指導初級員工的經驗
- 具備商業觸覺，善於解讀市場趨勢及需求數據
- 具備自信的談判能力，能透過電話處理供應商爭議
- 能在嚴格截止日期壓力下帶領團隊工作

Pay: $58,500.00-$130,000.00 per year

Language

- Cantonese (required)

Work Location: In person

📌 Project Manager (Cantonese/Mandarin/English) (Richmond Hill)
🏢 Gogo Tours
📍 Richmond Hill