# Customer Service ManagerAgilus Work SolutionsFull TimemidBarrie, Ontario, CAPosted Yesterday## Job DescriptionPassionate about customer experience and team leadership? Our manufacturing client is seeking a Customer Service Manager to drive service excellence.Agilus is recruiting for a Customer Service Manager in the manufacturing and building material industry in Barrie, Ontario. What's in it for you:$120000.00 annually10% annual bonus paid twice yearlyComprehensive BenefitsRetirement Savings: Employee contributions available immediately; company matching beginsafter 6 months through a Deferred Profit Sharing Plan (DPSP), up to 4%Competitive paid vacation allotment2 paid sick days annually, with unused days carrying over.Opportunity to join an established business with strong fundamentals and clear plans for continued growth in the near future.Accountabilities:Provide hands-on leadership by working closely with the Customer Service team to deliver real-time coaching, assess skill gaps, and drive ongoing development in technical capability, confidence, and performance standards while setting clear expectations for customer experience and behavior.Act as the primary technical and operational resource for products, systems, claims, and order management, ensuring end-to-end accuracy and accountability while reinforcing robust task management, prioritization, and follow-up across the team.Drive customer experience and quality control by upholding service standards aligned with brand expectations, conducting regular quality checks on claims and interactions, and managing escalations to ensure timely, accurate,



and consistent resolution.Foster a high-performance, accountable team culture by driving continuous improvement, balancing productivity with quality outcomes, strengthening collaboration and trust, and leading regular touchpoints to track execution, progress, and development.Collaborate closely with the General Manager and cross-functional teams to provide clear visibility on performance, risks, and progress, while sharing customer feedback and operational insights to support operational stability and continuous improvement.You bring:10+ years of progressive customer service experience, preferably within manufacturing or building components environments5+ years of experience managing a Customer Service departmentStrong hands-on experience leading customer service operations and teamsProven experience with CRM systems and customer service toolsExcellent business communication skills, both verbal and writtenDemonstrated experience in training, coaching, and developing team membersStrong creative problem-solving and conflict resolution skillsAbility to operate effectively in a fast-paced, operational environment focused on service delivery and continuous improvementThis posting is for an active opening. Interested? Please apply directly online Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.We encourage you to visit agilus.Ca regularly or subscribe to our email alerts at agilus.Ca/Account/Register as new exciting employment opportunities become available daily.#J-18808-Ljbffr

📌 Customer Service Manager - C$120,000 A Year (Winnipeg)
🏢 Agilus Work Solutions
📍 Winnipeg