Business Line: Personal LinesHours Per Week: 35 (Full-Time)Location: Sudbury & Uxbridge - Hybrid Setting (possibly 3-4 days in-office)Job Duration: Full time, PermanentWage Transparency: The base salary range for this position is $55,000 to $70,000. The actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.About The RoleRegardless of an individual’s specialties, each personal lines team member has one thing in common: a personal responsibility for getting customers the answers, support, or services they need, when they need them. We’re looking for a Client Manager who will leverage industry knowledge and expertise to provide front‑line counseling to our clients about their personal insurance coverage that is tailored to their unique needs and exposures.What You’ll DoConduct in‑person client visits and contact centre requests.Provide exceptional day‑to‑day customer service while handling client file activities to maintain retention targets.Issue policies and changes on various insurer online portals; maintain professional and collaborative relationships with key underwriters.Review and process renewals, endorsements, and midterm changes; rewrite/remarket where necessary to enhance the client experience.Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable.Stay up to date with insurer partner products, offerings, and market intelligence.What You BringRIBO license (Registered Insurance Brokers of Ontario)



in good standing is required; AB Gen 1 or another provincial license is an asset.Strong in‑person communication and presentation skills.Excellent client relationship management.Typically more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.).Proven experience managing a high volume of clients (alpha split and/or one & done).Previous experience in a contact centre environment is an asset.Excellent computer skills, including fluency in broker management systems – EPIC & ARS fluency are an asset.Ability to drive strong customer retention by providing a world‑class customer experience.Exceptional quotation skills for cross‑selling, upselling and remarketing.Ability to quickly learn the NFP business model and value proposition.Ability to work collaboratively with others, both in person and virtually.Strong oral and written communication skills.Ability to multi‑task in a fast‑paced and demanding environment while keeping customer service a priority.The ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset.Professional insurance designation is a plus (e.G., CAIB, CIP, CRM).What’s In It For YouHybrid environment approach that keeps the best interests of staff and clients in mind.Annual bonus plan for all employees.Matching RRSP plan of 5% of salary.Referral commission plan.Generous benefits plan, including Health Care Spending Account starting on the first day of employment.Full support for continuing education and internal opportunities to grow as an insurance professional.Reimbursement of license fees and professional membership dues.A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration.#J-18808-Ljbffr

📌 Insurance Account Manager, Personal Lines - $55,000 - $70,000 A Year (Winnipeg)
🏢 NFP, an Aon company (Canada)
📍 Winnipeg