Lead customer service excellence as a Customer Experience Lead at Scotiabank’s Burlington branch. Guide your team, build solid client relationships, and manage branch operations for optimal service delivery.

As a Customer Experience Lead, you will oversee a high-performing team of Customer Experience Associates and Senior Customer Experience Associates. Your role includes fostering a culture of excellence while prioritizing customer needs and financial goals. You will take charge of customer escalations and enhance the branch's success through innovative service strategies.

Key Responsibilities: • Oversee team management and coaching of associates • Foster strong relationships and uphold excellent service standards • Act as Officer in Charge for managing branch situations • Identify and implement customer experience improvements • Lead change management initiatives for new policies

Requirements: • Strong leadership and coaching experience • Proven team management skills • Flexible work availability • Previous banking experience preferred • Proficient in digital banking technologies

Bring exceptional leadership and a customer-first approach to Scotiabank in Burlington. #J-18808-Ljbffr

📌 Customer Experience Lead at Scotiabank (Winnipeg)
🏢 Scotiabank
📍 Winnipeg