We are looking for an enthusiastic IT Operations Support specialist to join our Vancouver IS team. The Information Systems Networking team (IS Net) resides within the Information Systems group and is responsible for the management, operations, maintenance, and security for the IT infrastructure that supports the organization. This is a full‑time work‑from‑office role; the Support specialist is the first level of support for end‑users, often involving numerous client interactions and troubleshooting. You will provide support to both local and remote users, maintain system documentation, and contribute to IS projects as required. The team is made up of several sub‑teams that collaborate effectively and apply technology to solve complex problems, which has been a key factor to the firm’s success. This is a fantastic opportunity to join a strategic team whose scope and importance continue to grow.What You Will DoResolve Tier 1 and Tier 2 technical support issues (related to end user devices, applications, networking); escalating to Tier 3 technical support where appropriate.Provide remote support to end‑users over MS Teams, Phone, or email.Coordinate with end‑users for a ticket/issue status to provide faster resolution.Follow standardized operating procedures.Create process documents for newly identified solutions and maintain existing documents.Create training documents/videos and publish them on Viva Learning.Strive to ensure a high level of end‑user experience and other performance metrics while meeting company expectations.Participate in team huddles to help ensure the success of the team and organization.Identify improvement opportunities to reduce operational cost and increase efficiencies.Be willing to work from office every day and be flexible with hours when required to meet company deadlines.What You Bring2‑3 years of relevant experience providing Tier 1 and Tier 2 technical customer support.Excellent communication and customer service skills.Degree or diploma in Computer Science, Information Management, or Information Technology.Experience with Microsoft products (M365, Entra ID, Azure, Intune, and Windows).Experience with SharePoint and OneDrive administration.Knowledge of Azure Virtual Desktop.Experience creating knowledge documents.Ability to deal with end‑user issues, portray a positive service attitude, and provide quality support.Ability to understand and analyze end‑user issues by type and severity for problem determination and resolution.Must be approachable, have attention to detail, and complete full incident documentation.Ability to work with minimum supervision, assess workload, and make recommendations for improvement.Current Microsoft and Azure certifications are an asset.Knowledge of the ITIL framework is an asset.Salary and BenefitsThe salary range for this position is $40,000‑$50,000. The salary range provided reflects the base salary range for this position as required by legislation. In addition, there is an annual performance bonus which contributes to the total compensation of this position.CC&L Financial Group is committed to creating a diverse and inclusive setting and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.#J-18808-Ljbffr

📌 Specialist, It Operations (3-Month Contract) - C$40,000 - C$50,000 A Year (Winnipeg)
🏢 CC&L Financial Group
📍 Winnipeg