Project Coordinator/Customer Success

12 Month Contract + Extensions

Hybrid- Calgary

Job Summary: The Readiness Analyst is a critical role within the Digital Supply Chain (DSC) team, responsible for ensuring the integrity and accuracy of asset data across multiple divisions. This position involves a combination of data verification, asset monitoring, and support activities that are essential for the smooth operation and optimization of our supply chain processes.

Key Responsibilities:

- Conduct initial asset audits and collaborate with Division Administrators to clean and prepare asset lists for installation and tracking.
- Verify and monitor asset data during installation and throughout the process to ensure accuracy and consistency.
- Maintain data cleanliness for asset transfers, sales, and rental terms.
- Compare and reconcile data across Systems of Record to ensure alignment with division asset lists.
- Address data discrepancies in collaboration with the Field Point of Contact Lead and Functional Leads.
- Form strong working relationships with division and branch personnel through regular touchpoints and ensure they recognize the value of the Digital Supply Chain
- Track and verify asset numbers and movements post-ingestion in the DSC Front End.
- Coordinate installation windows with John Deere and their dealerships for hardware installation.
- Manage and resolve any maintenance issues or discrepancies noted during asset installation.




- Revisit and refine the onboarding process based on lessons learned to enhance efficiency.
- Confirm the correct setup of each Division’s branches and rigs in John Deere Operations Centre and other Systems of Record.
- Provide feedback to the Field Point of Contact Lead, Product Owner, and Project Manager regarding any defects or enhancements.
- Transition divisions to the Sustainment Lead once monthly data verification is complete.
- Develop Standard Operating Procedures tailored to the needs of the field, fleet, and agronomy, and identify opportunities to increase process efficiencies
- Support the field in maximizing the use of John Deere Operations Centre, Samsara, and other software platforms that optimize retail assets and operations.
- Notify the Field Point of Contact Lead when Division asset lists are clean and installations are complete.
- Liaise with the Hardware Lead on any M-Modem challenges or data gaps.
- Facilitate User Acceptance Testing and coordinate field testing efforts.

Qualifications

- Located in Calgary
- High energy and passionate personality
- English as a first language
- Proven experience in data management and support (Excel skills are required)
- Ability to think critically, root cause issues, and see the bigger picture,
- Agricultural industry experience
- Robust organizational and communication skills.
- Ability to work collaboratively with various teams and stakeholders.
- Knowledge of JD Op Centre or Samsara is a plus
- Willingness to travel to different divisions as required.

📌 Project Support Coordinator (Calgary)
🏢 Insight Global
📍 Calgary