Job Title: Retail Supervisor (Energy Hub)Location: West BromSalary: £35,094Hours: Monday – Saturday, shift rotation basisWe are looking for people to join us in our West Brom Retail Hub, where you will interact with customers through face to face, telephony, and live chat.What does this role involve?Be the Solution: Using our in‑house CRM system, your can‑do attitude will shine as you tackle customer inquiries head‑on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations.Power Up: Top up customers’ gas and electric meters like a pro.Energy Whisperer: Share energy efficiency tips and tricks with our valued customers.Transaction Maestro: Handle PayPoint and Payzone transactions with finesse.Sales and Service Goals: Work toward targets like a champ.Utilita Ambassador: Sell our fantastic products to those who need them.Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’Adaptability: Whether it’s face‑to‑face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels.Who are we looking for?You will be a positive and solution focused individual with a can‑do attitude,



as we strive to resolve all customer queries at first instance.Your ability to adapt will enable you to move between different customer contacts, whether these are face‑to‑face, live chat or on the phone as an overflow to our contact centre.Previous experience in a customer focused role, either face‑to‑face or telephony, is advantageous.What we can offer you?Bonus Scheme– a structured bonus scheme made up of personal and business elements tied to our core values.Career progression– training and explicit progression pathways to help you grow your career.Win tickets!– exciting competitions to win tickets at venues across the UK.Time off– 25 days annual leave plus bank holidays.Wellbeing– access to the Unmind App for mental wellbeing resources.Health care scheme– comprehensive including dental, eye care and diagnostic services.Employee Assistance Programme– dedicated GP line, counselling, legal and financial advice.Exclusive packages– discounts on Sky TV and broadband.Giving back– a paid volunteering day and funding opportunities.Death in service– payment of twice your annual salary to your nominated next of kin.Pension– employer contribution of 4% of salary with 5% employee contribution.We champion diversity and inclusion.#J-18808-Ljbffr

📌 Retail Supervisor (Energy Hub) - £35,094 A Year (West Bolton)
🏢 Utilita
📍 West Bolton