Toronto, Ontario M5V 3L9 Posted August 26th, 2026

Job Type: Full Time

Job Category: IT

Role: QE with Contact Center Tools & Technology

Employment: Full Time

Location: Toronto, ON

Work Arrangement: Hybrid – 4 Days/Week

We are seeking a Full Time QE with Contact Center Tools & Technology professional with strong experience in Contact Center platforms, IVR/routing automation, UI/API automation, and Java development. The ideal candidate will provide technical leadership for maintenance releases, enhancements, testing, and ongoing production support

Key Responsibilities

- Design and execute IVR and routing automation using Cyara, Hammer, or similar tools
- Perform automation testing across UI and APIs using Selenium, Postman, Karate, or similar tools
- Develop and maintain automation frameworks using Java
- Test Contact Center platforms, workflows, IVR, routing, and agent desktop applications
- Provide technical leadership for maintenance releases and enhancements
- Support ongoing application testing and production activities
- Collaborate with development, QA, and business teams




- Maintain test automation scripts and improve testing efficiency
- Participate in Agile ceremonies and structured scaled Agile delivery

Required Skills

- Strong Contact Center platform testing experience
- Expertise in IVR and routing automation
- Hands-on Cyara, Hammer, or similar Contact Center testing tools
- Experience with Selenium and API testing tools such as Postman or Karate
- Strong Java Core development skills
- Experience with Agent Desktop automation
- Hands-on Git/Bitbucket experience
- Experience with JIRA, Confluence, IntelliJ, or Eclipse
- Robust knowledge of Agile and scaled Agile environments
- Excellent technical leadership and troubleshooting skills

Required Skills

AWS Developer- Secrets Manager Build Resource Engineer Cloud Developer Cyber Threat Management Analyst DevOps Engineer DevOps Security Engineer Genesys Consultant Java Lead/Architect Lead Data Engineer Matillion ELT Developer Product Owner Programmer Analyst RPA Developer Sr. UX Engineer Technical support engineer

📌 QE with Contact Center Tools & Technology (Toronto)
🏢 Realign
📍 Toronto