Location: Toronto, Beaver Creek In this position, you’ll be based in the Toronto (East Beaver Creek) office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be Monday to Friday with flexible hours. Find out more about our culture of flexible working at computershare.com/flex.

We give you a world of potential

There are a few things that make this opportunity truly fantastic:

- We work in a fun and collaborative team environment.

- We offer continuous learning and education opportunities and put emphasis on continued improvement and growth.

- Enjoy flexibility with the hours that you work, ensuring that you can obtain the right work-life balance.

- We offer a competitive total compensation package, with further details found below.

A role you will love

CCS provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimize operational efficiencies. We enable our clients to meet legislative compliance and regulatory requirements across their full communications suite.

Reporting to the QA Team Leader, the QA Analyst will be detailed oriented and have a strong client focus in order to guide clients through the integration and user acceptance testing phases of their assigned projects. In this role, you will support and provide testing and quality assurance services on commercial and internal contracts deliverables for our communication services clients.

Other Key Responsibilities Include

Requirements Gathering and Planning

- Effectively obtain information from functional specifications on requirements

- Analyze business and functional requirements and develop test strategies





Documentation and Implementation Validation

- Creating, maintaining and executing test plans

- Designing and executing test cases to ensure systems and product quality and conformance with requirements

- Identifying, documenting and tracking defects

- Benchmark testing with focus on performance

- Maintaining and executing regression tests for any system upgrades

Communication and Problem Solving

- Working with the client’s QA department to co-ordinate end-to-end testing

- Provide timely and constructive feedback regarding progress or issues to: peers, Senior Programmers, Project Manager and Commercial Development Manager

- Debugging complex problems to characterize potential root cause

Regional and Global Alignment

- Work collaboratively with other local, regional and global teams in CCS and across the CPU business to deliver required projects.

- Follow policies and procedures

- Supporting the organization’s goals and values

Support

- Adhere and help with improvements to departmental and company standards, processes and procedures.

- Supporting client testing through the entire UAT phase of a project

- Learn and understand all internal systems and processes.

What will you bring to the role?

- Completion of a university degree in an IT related field

- 4+ years of quality assurance testing experience in a commercial workplace

- Knowledge of software testing and quality assurance principles, methods, and processes





- Strong database knowledge and SQL/DB querying experience

- Previous experience with Jenkins, Sharepoint, ADO, PDF compare tools

- Thorough understanding of black box, white box, and end-to-end solution testing

- Ability to read and analyze data structures (Flat, XML and Multiple Record Structures)

- Highly effective written and verbal communication skills

Bonus Points If You Have

- Experience in testing Quadient Inspire CCM platform

- Related testing certification(s) (such as ISTQB)

- Experience in Automation of Software application testing with Tools

Rewards designed for you

Compensation-The typical base pay range for this role is $60.000- $65,000

About Us A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.

📌 Quality Assurance Analyst (Toronto)
🏢 Computershare Canada
📍 Toronto