Lead a dynamic Support team at AssistIQ focusing on customer satisfaction in healthcare solutions. Oversee technical support, ensuring timely and effective service for our customers.

As a Customer Support Manager, you will guide a dedicated team responsible for managing technical operations for AssistIQ's customers in the US and Canada. This role demands a strong focus on incident management and maintaining service-level agreements. You will collaborate closely with internal teams to optimize the support processes and enhance customer experiences.

Key Responsibilities:



• Manage daily support operations for US and Canadian clients • Ensure timely response and resolution for support requests • Develop and maintain escalation procedures for critical incidents • Train and develop support personnel with performance reviews • Implement tools that enhance support efficiency and experience

Requirements: • 5+ years in customer support operations with technical leadership • Robust knowledge of incident management and ticketing tools • Excellent analytical and problem-solving abilities • Experience with geographically distributed remote teams • Familiarity with SaaS healthcare support is essential

Become a key player in improving customer interactions and technical support solutions at AssistIQ. #J-18808-Ljbffr

📌 Customer Support Manager at AssistIQ (Winnipeg)
🏢 AssistIQ
📍 Winnipeg