HSBC Global Services (Canada) Limited (HGCA) in Toronto is seeking a Lead Production Support Specialist to restore disrupted services and coordinate incident recovery across mainframe and integrated platforms. You will drive investigations, deliver timely updates, and contribute to post-incident reviews while developing runbooks and knowledge articles. The role requires robust incident management, ITIL-aligned processes, and experience with monitoring tools.
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📌 Global Production Support Lead - Incident Recovery (Winnipeg)
🏢 HSBC
📍 Winnipeg
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