Lumen IT is hiring a Field Support Technician to be the face of our company at client sites across Calgary and the surrounding communities — Airdrie, Cochrane, Okotoks, Chestermere, and the points in between. You'll spend most of your week on the road solving problems where they happen, then back at our downtown office handling the Tier 1 help desk queue.This is not a remote role. Every day looks a bit different: a printer that won't talk to a new laptop, a boardroom display that flickers, a new hire who needs to be set up before lunch. If you like fixing things, meeting people, and rarely sitting in the same chair twice, this is a valuable fit.What You'll DoOn-Site Client Support (~70% of your time)Visit 3–6 client sites per day across Calgary and the surrounding areaSet up new workstations, printers, phones, and boardroom equipmentDiagnose and fix hardware, network, and peripheral issues in personBuild relationships with client staff — you'll see the same faces regularlyRepresent Lumen IT professionally on every visit, regardless of the issueHelp Desk Support (~30% of your time)Handle Tier 1 tickets from our downtown office via phone, email, and our PSATriage incoming requests, resolve what you can, escalate what you can'tReset passwords, manage Microsoft 365 accounts, troubleshoot Outlook and TeamsDocument every interaction with enough detail that a teammate can pick it up coldSetup, Deployment & DocumentationConfigure Windows 10/11 and macOS workstations for new hiresEnroll Apple and Windows devices in MDM (we'll teach you our stack)Set up VoIP desk phones and softphones, install printers, run cable when neededKeep client inventory and configuration notes accurate and currentWhat This Role Is NOTTo set expectations clearly, you will not be:Leading projects or designing client environments — senior staff own thatWorking remotely — this is a road-and-office role by designOn a Tier 3 escalation rotation — complex incidents route to senior techsWriting scripts or doing automation work — we hire for that separatelyA Day in the Life8:00am : Arrive at the downtown office, check overnight tickets and your route for the day. Two morning visits booked, one walk-in likely.8:30am – 12:00pm : First visit — small dental office in Beltline, their main printer won't authenticate to the new Microsoft 365 tenant. Reinstall driver, re-add the printer with the correct credentials, confirm with two staff that scan‑to‑email works. Second visit — manufacturing client in Foothills Industrial, swap a failed workstation, transfer the user's profile from a backup, walk them through the new login.12:00pm – 1:00pm : Lunch back at the office or on the road. If you're in the office, the team usually grabs something together.1:00pm – 3:30pm : Afternoon ticket queue from the office — handle remote support, password resets, Outlook crashes, "my Teams isn't working." Most resolve in 10–20 minutes.



Document each one as you go.3:30pm – 5:00pm : Last visit of the day — new-hire setup at a law firm in Eau Claire. Two laptops, two iPhones, M365 licenses, the works. Confirm they can sign in, send a test email, and join a Teams call before you leave.5:00pm : Wrap up notes, update tomorrow's calendar, head home.Typical Volume : 3–6 site visits per day plus 5–10 remote tickets. Some days are heavier on the road; some days the queue runs longer.Tools You'll UseWindows 10/11 and macOS— most clients run mixed environmentsActive Directory— user accounts, group membership, password resetsPSA and RMM— every interaction gets ticketed and trackedMDM platforms— Microsoft Intune for Windows, an Apple MDM for Mac/iOSVoIP phone systems— desk phones, softphones, basic call flowsYou don't need to know all of these on day one. We'll train you on our stack. What we need is solid fundamentals and the willingness to learn the rest.What We're Looking ForRequiredExperience : 1–2 years of hands‑on IT support (help desk, repair shop, internal IT, co‑op all count)Technical foundation : Working knowledge of Windows 10/11, basic macOS, mobile device setup, Microsoft 365 fundamentals, TCP/IP basics, hardware troubleshootingDriver's license : Valid Alberta driver's license and a reliable vehicle (mileage reimbursed at CRA rates)Physical : Comfortable lifting and moving computer equipment, working in varied environments (offices, retail spaces, light industrial sites)Communication : You can explain a fix to a non‑technical user without making them feel smallCore CompetenciesCustomer-facing demeanor : You're representing the company on every visitProblem-solving : Logical, methodical approach — and you know when to askTime management : You can run a multi-stop day without dropping the ballInitiative : You spot the second issue while fixing the firstNice to HaveCompTIA A+(we'll support you in getting this if you don't have it)Network+or equivalent hands‑on networkingFamiliarity withMDM platforms(Intune, Jamf, Mosyle, Apple Business Manager)Experience withVoIPsystems beyond phone setup (basic PBX concepts, Teams Phone)Hands‑on withRMM platformsand ticketing systemsExposure tostructured cabling, A/V setup, orpoint-of-sale systemsWhat happens after you applyConfirmation— you'll get an email confirming we received your applicationWithin 48 hours — we'll let you know whether we're moving forwardPhone screen — 30 minutes with the hiring manager if there's a fitOn‑site interview — meet the team at our downtown office,



see where you'd be workingUse the Apply button at the top of this page to start your application.What We OfferSalary : $45,000–$55,000 base salary, based on experience and certificationsHealth Benefits: Full health, dental, and vision coverage after the 3‑month probationTime Off: Competitive vacation package to start, plus sick leaveStatutory Holidays: All Alberta statutory holidays plus company closure between Christmas and New Year'sAdditional CompensationMileage Reimbursement : CRA rates for client site visitsOn‑Call Compensation: When on rotation, plus overtime pay for after-hours callsWork Phone: Company‑provided phone if neededAnnual Reviews: Performance review and salary adjustment every 12 monthsProfessional DevelopmentLearning Time : Dedicated time for studying and skill developmentCertification Support: We pay for certifications relevant to your roleGrowth Opportunities: Real path for advancement based on demonstrated skillWork Location: Split between our downtown Calgary office and client sites — no remote workSchedule: Monday–Friday, 8:00am–5:00pmOn‑Call: Rotating after‑hours on‑call (approximately 1 week every 8–10 weeks). Typically light — most weeks you'll receive few or no calls. Senior staff handle critical escalations.Equipment: Company‑provided laptop, tools, and field kitOffice: Modern downtown Calgary office with easy LRT accessProbationary Period: 3 monthsHow to ApplyUse the Apply button at the top or bottom of this page.When submitting, please include:Resume : Highlight your hands‑on IT experience and the platforms you've worked withCover Letter : Tell us why you want a field‑based role and what kinds of problems you enjoy solvingTechnical Background : Be specific about what you've supported — Windows, Mac, mobile, networking, etc.We review applications on a rolling basis and reach out to qualified candidates directly.Application Deadline: Applications accepted on a rolling basis until August 15, 2026Ideal Start Date: As soon as the right candidate is readyNumber of Positions: 1We understand you may need to give notice to your current employer — we'll work with reasonable start‑date requests for the right person.Lumen IT is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates and will accommodate disabilities in accordance with the Alberta Human Rights Act. If you require accommodation during the application or interview process, please contact us at [email protected] .Key SkillsWindows 10/11 macOS basics iOS/iPadOS support Microsoft 365 TCP/IP networking Active Directory basics Hardware and peripheral troubleshooting VoIP phone setup Customer serviceReady to Apply?Take the next step in your career journey with Lumen IT.Stay Updated on New OpportunitiesBe the first to know when we post new positions that match your skills.#J-18808-Ljbffr

📌 Field Support Technician - C$45,000 - C$55,000 A Year (Winnipeg)
🏢 Lumen IT
📍 Winnipeg