Overview

Receptionist / Administrative Assistant

Serenity Aesthetics – Kelowna, BC

$22–$24 per hour to start | Full-time | 30–35 hours per week

Serenity Aesthetics is an established skin and laser clinic seeking a friendly, capable and experienced Receptionist / Administrative Assistant to join our Kelowna team.

We are looking for someone who is professional, dependable and naturally organized. The successful candidate will enjoy working with clients, supporting a busy team and helping our front desk operate smoothly and efficiently.

This position offers approximately 30–35 hours per week. Availability on Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays is required. Flexible availability on other days and for occasional evening shifts is also key.

Responsibilities

- Welcome clients and provide a friendly, professional experience
- Answer telephone calls, emails and client messages
- Schedule, confirm and reschedule appointments
- Manage cancellations, waitlists and appointment openings
- Check clients in and out and process payments accurately
- Maintain organized client records and administrative files
- Provide clients with accurate information about treatments, products, memberships and clinic policies
- Rebook appointments and complete client follow-up
- Assist with professional skincare and gift-card sales
- Help keep the appointment schedule organized and productive
- Support staff communication and daily front-desk tasks
- Assist with basic reports, filing, forms and record-keeping
- Maintain an organized and welcoming reception and retail area
- Help identify simple ways to improve front-desk organization and workflow
- Complete other reasonable administrative duties as required

Qualifications
- Previous professional reception,



administrative or customer-service experience is required
- Two or more years of relevant experience is preferred
- Previous bookkeeping experience is considered a strong asset, although this is not primarily a bookkeeping position
- Experience in a spa, aesthetics clinic, wellness clinic or professional office is an asset
- Comfortable using computers, email, spreadsheets and appointment-booking software
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Friendly, calm and professional with clients and coworkers
- Able to manage several priorities and follow tasks through to completion
- Dependable, punctual and accountable
- Comfortable supporting rebooking, memberships and retail sales
- Able to maintain client and business confidentiality
- Flexible availability, including Thursdays, Fridays and Saturdays
- Interested in a stable, long-term position

Compensation and Perks
- Starting wage of $22–$24 per hour, based on experience
- Performance and compensation review after the first three months
- Performance-based bonus opportunities
- Complimentary staff treatments
- Professional skincare products available at wholesale cost

How to Apply Please submit your résumé along with a brief note describing your reception or administrative experience, any bookkeeping experience and your weekly availability.

We appreciate every application. Candidates whose experience and availability most closely match the position will be contacted for an interview.

Pay: $22.00-$24.00 per hour

Application question(s)

- Please briefly describe any bookkeeping or financial record-keeping experience you have.

Experience:
- Administrative: 1 year (required)

Work Location: In person

📌 Receptionist/Administrative Assistant (Kelowna)
🏢 Serenity Aesthetics
📍 Kelowna