The Receptionist will be the first point of contact for clients visiting Diamond Queen Toronto Jewellers. The successful candidate will provide a professional, welcoming experience while supporting the sales team and day-to-day operations of the luxury jewellery store.

Responsibilities

- Greet and welcome clients in a professional and friendly manner.
- Answer and direct incoming telephone calls and emails.
- Schedule and confirm client appointments.
- Assist customers with general inquiries and direct them to the appropriate sales associate.
- Maintain an organized and welcoming reception area.
- Support the sales team with administrative and customer-service tasks.
- Assist with client follow-ups and appointment reminders.
- Maintain accurate customer information and records.
- Coordinate with team members to ensure a smooth customer experience.
- Handle basic administrative duties, filing, data entry and correspondence.
- Provide excellent customer service and maintain confidentiality.
- Perform other duties as assigned.

Qualifications

- Previous receptionist, customer service,



hospitality or luxury retail experience is an asset.
- Excellent verbal and written communication skills.
- Professional appearance and strong interpersonal skills.
- Strong organization and time-management abilities.
- Comfortable working in a fast-paced environment.
- Ability to work independently and as part of a team.
- Solid attention to detail.
- Comfortable using computers, email and scheduling systems.
- Experience in luxury retail or fine jewellery is an asset.

Ideal Candidate The ideal candidate is polished, welcoming, reliable and customer-focused, with excellent communication skills and an interest in providing a high-end client experience. Note: Diamond Queen Toronto's currently advertised role emphasizes customer engagement, luxury retail/fine hospitality experience, communication, time management and customer satisfaction.

Pay: $14.00-$21.00 per hour

Work Location: In person

📌 Receptionist (Toronto)
🏢 Diamond Queen Toronto
📍 Toronto