Job DescriptionWhat is in it for you:Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleaguesExclusive Employee and Friends & Family Discounts at Fairmont Empress HotelExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess toour company-matchedDefined ContributionPension Plan(DCPP)Opportunity to develop your talent throughcoaching andour Leadership Mentoring ProgramsHourly pay rate of $26.34 to 30.10What you will be doing:Check guests in and out of the hotel with warm and engaging serviceSophisticated communication skills, both written and verbalFocus attention on guest needs, remaining calm and courteous at all timesTake responsibility for any guest inquiries and problem solve to resolve any guest issuesMust possess a professional presentationMust be flexible in terms of working hours, including overnightsHandle cash effectively and accuratelyBe fully versed and competent in all aspects of front office operations and provide the highest levels of qualified,



prompt and discreet guest servicePromote and recommend the use of the hotel outlets and the spaAssist in the coordination and blocking of rooms for incoming group and tour arrivalsOther duties as assignedQualificationsYour experience and skills include:A minimum of one year recent (in the last five years) as a guest agent in a luxury environmentdemanding a similar standard of guest/customer service ora minimum of one year recent (in thelast five years) experience in a luxury front of house position with direct continuousguest/customer contact demanding a similar high standard of guest/customer service.Proven ability to work well independently with minimal supervisionExcellent communication and interpersonal skillsDemonstrated ability to provide excellent service and exceed expectationsAbility to effectively solve problems and make decisionsAbility to work cohesively with fellow colleagues as part of a team, as well asindependentlyProficient in English language, both verbal & written, with a second language being an assetMust be able to handle a multitude of tasks inanbusy,dynamicenvironment while remainingcalm and collectedMust beavailable to work flexible hoursincluding overnight shiftsKnowledge of computerized Front Office systemsrequiredwith emphasis inMicrosoft Window applications and PMSMust have the ability to handle cash effectively and accuratelyImpeccable grooming and presentationA hospitality diploma is an assetAdditional InformationPhysical Aspects of Position (include but are not limited to):Standing for extended periods of timeLifting and carrying heavy loadsThe position of Guest Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (up to 8 hours).Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr

📌 Front Office Guest Agent Ii Full-Time - $26.3 - $30.1 An Hour (Winnipeg)
🏢 Fairmont Empress Hotel
📍 Winnipeg