About Hitachi RailA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting‑edge of digital transformation and technology. From the multi‑cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.Toronto, Ontario, Canada (Hybrid)Project Manager – Services Delivery TeamProject Management for Service ContractsManages project team members (work assignments, performance management, coaching)Responds to Customer Request Resolution (technical queries, expediting, etc.)Develops and adheres to project budget and schedulesPrepares reports for management review and liaises at all levels within the companyIdentifies and manages Opportunities and RisksEnsures that the current configuration is correctly managedEnsures that the original model is still valid while ensuring the versioning is controlledResponsible for ensuring that all safety issues are implemented through company's safety processes and procedures, specifically while managing any customer site activities, during in‑house hardware and/or software development, and during the various discipline review meetingsBid Management for Services ContractsResponds to RFQs/RFPs and/or any other Customer's RequestsEvaluates customer specifications and assesses our solution complianceIs the leader of the Bid Team (Work Package Managers, Project Design Authority, Financial Controller, etc.),



and applies relevant bid process to deliver proposals with necessary Gate reviews & bid artifacts (internal and external deliverables)Establish offering and pricing strategies in coordination with Sales organizationDelivers proposals within targeted performance (Customer satisfaction, On‑time delivery, Bid Cost vs. Budget, etc.)Customer Account ManagementMaintains the Customer Account Management PlanRegularly updates the Plan and ensures it is continuously adapted to the serviceInterfaces with the Customer or on‑site Hitachi unit Team about the technical and operational subjects relating to the capture and processing of his/her requests, to the delivery of the service and to the delivery of associated documentsAnalyzes customer feedback, performance indicators, operating reportsProduces and monitors Key Performance Indicators (KPI)Compares KPI with targets set internally and externallyLeads continual service improvement approachSets up an action plan to improve the quality of the service provided/perceived by the Customer or to reduce the associated costManages commendations and complains, capitalize on commendation(s) and complaints for continuous improvementMonitor impact of obsolescence / Software and Hardware change requests and,



leads resolution actions while effectively communicating with the customerRequired Skills and ExperienceBachelor's degree in Engineering, or equivalent work experienceMinimum of 8 years signaling project management experienceProject Management experience in Rail Signaling systems or Aerospace systemsExcellent communication and interpersonal skillsStrong organization and negotiating skillsExcellent Excel / PowerPoint skillsPreferred Skills and ExperienceProject Management certification (IPMA, PMP), PEO (Professional Engineers Ontario)Knowledge of rail industry and technologyCustomer service and marketing/sales experienceObsolescence management experienceSelTrac knowledgeMS Project, Primavera experienceSalary Range: $136,657 - $154,422BenefitsHealth, Dental and Vision plans - 100% of premiums are company‑paidRetirement Savings Plan with a company contribution and a match, and without vesting periodCompany paid holidays - 3 weeks of vacation, Holiday closure, personal emergency leave days and sick daysMaternity/Parental/Adoption top up payAnnual Incentive planCompany provided Life Insurance, STD and Employee Assistance PlanArtificial intelligence may be used in the screening or assessment process for this role.At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive workplace - we are proud to be an equal opportunity employer.#J-18808-Ljbffr

📌 Project Manager, Services - C$136,657 - C$154,422 A Year (Winnipeg)
🏢 Hitachi Rail
📍 Winnipeg