Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards.ResponsibilitiesEnsures safe work processes and emergency procedures are followed, including secure lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, and theft prevention.Handles customer and Associate concerns and provides guidance as required.Monitors all Front End associates ensuring proper coverage, coordinating breaks and providing assistance to outlying registers.Provides training to Associates on systems and company procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals,



and verifying processes to meet company guidelines.Ensures all EAS systems are functioning to standard, including cashiers deactivating, greeters handling issues appropriately, and completing Failure to Deactivate Logs.Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and completing audits on register accuracy.Oversees and promotes all company sponsor programs and initiatives, including credit card service, Walmart protection plan, charity initiatives, and discount programs.What We're Looking ForFlexible availability including mornings, afternoons, evenings, and nightsStrong communication and team leadership skillsAbility to handle customer concerns and resolve transaction errorsAttention to detail for cash handling and compliancePositive, helpful, and team-oriented attitudeThe minimum rate of pay for this position starts from $19.55 per hour.#J-18808-Ljbffr

📌 Customer Service Manager - $19.6 An Hour (Quebec City)
🏢 Walmart Canada
📍 Quebec City