Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground‑breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting‑edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient‑focused mission by developing and enhancing technological solutions.We are looking for an IT Hardware Support Specialist to provide on‑site support for computing devices to end users across the organization. Key tasks include configuring and managing workstations, laptops, and peripherals, troubleshooting hardware/software issues, and coordinating with vendors. The role also involves user training, managing service requests, and supporting mobile devices. You will also provide on‑site IT related hardware support to assist in the installation, integration and maintenance of computing devices.How you will make an impact:Troubleshoot and repair hardware and software issues for desktops, laptops, and peripherals (Tier 2/3)Configure and deploy workstations, laptops, and peripherals following defined imaging processesProvide daily support (moves, adds, changes) for end‑user devices and IT equipment (e.G., VOIP, A/V)Support lifecycle planning, upgrades, and IT projects involving technicians/technologistsDeliver user training on hardware, software, and systems (one‑on‑one or small group, hands‑on)Install and set up end‑user devices and related IT equipmentDevelop and maintain imaging and deployment processes aligned with global standardsCoordinate with third‑party vendors (orders, warranties, projects, vendor management)Support mobile and tablet solutions aligned with business and global IT requirementsDefine and audit asset management tools and processes (physical and electronic)Manage and prioritize service requests and incidents,



ensuring accurate ticket updatesEnsure cost visibility for service requests and compliance with approval processesManage IT assets, including tracking, identification, and controlProvide help desk support as neededExecute lifecycle upgrades and assigned IT projectsWhat you will need (Required):Associate’s degree in Computer Science, Information Technology, or related field; or equivalent qualified experience2–4 years of experience in desktop support or technical help desk rolesExcellent verbal and written communication skills with a strong focus on customer serviceAbility to work independently and manage multiple prioritiesOffice presence in Mississauga, where our office is locatedEnglish proficiency is a must, French is a plusWhat else we look for (Preferred):Proficiency in Active Directory for user and device managementStrong knowledge of Microsoft environments (Windows OS, Office, Outlook/Office 365)Experience diagnosing and repairing IT hardware and software (end‑user devices and peripherals)Familiarity with Cisco IP Phones configuration and supportAbility to deploy and redeploy devices using standardized imaging processesExperience with VPN and authentication tools (e.G., MobilePASS)Proficiency with help desk ticketing systems and service request managementSolid cable management and workspace organization skillsStrong problem‑solving and troubleshooting capabilitiesAbility to quickly learn and adapt to new technologiesExcellent interpersonal skills and ability to build and maintain relationships with users and vendorsEffective organization and time management skillsKnowledge of IT asset handling and workplace safety standardsAligning our overall business objectives with performance, we offer competitive salaries, performance‑based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.For Canada, the base pay range for this position is $55,000 - $78,000 CAD (highly experienced). The pay for the successful candidate will depend on various factors (e.G., qualifications, education, prior experience).#J-18808-Ljbffr

📌 It Tech Specialist - C$55,000 - C$78,000 A Year (Winnipeg)
🏢 Edwards Lifesciences
📍 Winnipeg