Location: 300 Elm Street, Sudbury, Ontario. This is a hybrid role requiring at least 40% of time on site at the above address.Employment status: Temporary full‑time. Start date: 2026‑06‑01. End date: 2027‑05‑07. Classification: OPSEU 619. Salary: $30.85 per hour.About the roleCanadian Blood Services is looking for a Temporary full‑time Trainer to join our dynamic Donor Relations & Field Operations team.Reporting to the Manager of Business Optimization, the Trainer is responsible for coordinating and delivering employee training programs within the Donor Engagement & Corporate Reputation (DECR) Division. This includes maintaining and regularly updating training and development records, skills assessments, and competency testing to ensure staff remain well‑prepared and effective in their roles.The Trainer collaborates closely with Supervisors, Managers, and Directors across the Donor Relations & Field Operations division, playing a vital role in supporting daily operations. By fostering continuous improvement and skills enhancement, this position contributes significantly to creating positive experiences for both donors and employees. Through these efforts, the Trainer ensures a unified approach to service delivery and operational excellence.Conduct training needs assessments to identify employee development requirements.Collaborate with managers to design and deliver training programs aligned with national standards and organizational goals.Facilitate and deliver new and ongoing training using various techniques to engage and motivate employees.Contribute to the development and continuous improvement of national training programs and documentation, including participation in train‑the‑trainer sessions and relevant meetings.Ensure adherence to processes, standards,



and customer service through process audits post training.Build effective relationships by collaborating with various departments within the division to align and integrate training initiatives.Foster a training environment that promotes professional growth, communication, and positive working relationships through facilitation and encouragement of teamwork.Desired education and skillsCompletion of post‑secondary education in a relevant discipline, preferably a certificate in an Adult Education program.A minimum of four (4) years of related experience including experience in a customer service environment.An equivalent combination of education, training and experience may be considered.Experience in a regulatory environment with knowledge and familiarity in a Contact Centre environment is an asset.Experience working in a continuous quality improvement environment is an asset.Successfully attain CBS' "Train the Trainer" certification with Corporate Training Program, required for delivery of training events.Strong background in instructional design and curriculum development.Experience in coaching, mentoring, or teaching roles.What we offer youPayment in lieu of vacation.Payment in lieu of holidays.Defined benefit pension plan.Employee discounts, wellness program, skilled resources.What you can expectThis role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week.Shift/hours - Monday to Friday, 37.5 hours a week, 7.5 hours a day.Travel requirements - travel will be required for training needs.Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.If this role resonates with you, we encourage you to apply by providing your up-to-date resume.Applicants who require accommodation should discuss their needs with us.#J-18808-Ljbffr

📌 Trainer - C$30.9 An Hour (Winnipeg)
🏢 Canadian Blood Services
📍 Winnipeg