PLATO is looking for a Bilingual French/English Genesys Architect to join our hybrid team in Toronto. Drive impactful solutions on the Genesys Cloud CX platform with your in-depth technical knowledge.

As the largest Indigenous-owned software testing company in Canada, PLATO values expertise and diversity. We seek experienced Bilingual Genesys Architects for short-term contracts to create viable contact center solutions. This role emphasizes technical decision-making, integration, and establishing best practices for our Genesys Cloud implementations, ensuring top-level quality and support.

Key Responsibilities:



• Architect omnichannel solutions for ACD voice and chat • Lead complex system integrations with various platforms • Manage SIP trunk architecture and QoS requirements • Document technical specifications and solution designs • Implement DevOps practices for infrastructure management

Requirements: • Expertise in Genesys Cloud implementation and architecture • Advanced skills in REST API integration and design • Knowledge of IVR/IVA systems and security compliance • Mentorship experience with solution engineers • Familiarity with SLA/KPI testing benchmarks

Join PLATO to utilize your bilingual skills in creating advanced Genesys Cloud solutions tailored for our clients. #J-18808-Ljbffr

📌 Bilingual Genesys Architect Ottawa Short Term (Winnipeg)
🏢 PLATO
📍 Winnipeg