PLATO is looking for a Bilingual French/English Genesys Architect to join our hybrid team in Toronto. Drive impactful solutions on the Genesys Cloud CX platform with your in-depth technical knowledge.As the largest Indigenous-owned software testing company in Canada, PLATO values expertise and diversity. We seek experienced Bilingual Genesys Architects for short-term contracts to create viable contact center solutions. This role emphasizes technical decision-making, integration, and establishing best practices for our Genesys Cloud implementations, ensuring top-level quality and support.Key Responsibilities:
- Architect omnichannel solutions for ACD voice and chat
- Lead complex system integrations with various platforms
- Manage SIP trunk architecture and QoS requirements
- Document technical specifications and solution designs
- Implement DevOps practices for infrastructure managementRequirements:
- Expertise in Genesys Cloud implementation and architecture
- Advanced skills in REST API integration and design
- Knowledge of IVR/IVA systems and security compliance
- Mentorship experience with solution engineers
- Familiarity with SLA/KPI testing benchmarksJoin PLATO to utilize your bilingual skills in creating advanced Genesys Cloud solutions tailored for our clients.#J-18808-Ljbffr
📌 Bilingual Genesys Architect Ottawa Short Term (Toronto)
🏢 PLATO
📍 Toronto