Act as the first point of contact for general enquiriesRespond to inbound telephone and email enquiries related to admissions, financial aid, and awardsProvide detailed information on processes, policies, procedures, financial aid issues, financial awards, and admission requirementsRespond to enquiries within the defined scope and redirect non-standard, difficult, or complex queries as appropriateTroubleshoot and resolve routine issuesRespond to complaints and assess whether escalation to the supervisor is requiredReview admission applications for completenessUpdate application statuses in the admissions system and applicant portalUpdate and maintain database recordsProvide non-supervisory administrative guidance and day-to-day on-site supportSupport training as a resource to othersAttend the Universities Fair and designated on-campus University Open Houses as requiredRequirementsBachelor's Degree or acceptable combination of equivalent experienceMinimum of two (2) years' experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institutionExperience applying admissions policies and robust understanding of undergraduate and second entry programsExcellent customer service skills, with tact and diplomacy when dealing with students, staff, diverse applicant populations, and upset or irate clientsFamiliarity with the university's student information systems or a comparable systemAdvanced computer skills, including word processing, creating and manipulating spreadsheets,



and navigating multiple websites and systems concurrentlyExcellent oral and written communication, interpersonal, and organizational skillsAbility to adapt quickly and accurately to new procedures and changing conditionsAbility to use independent judgment and discretion when responding to enquiriesAbility to maintain composure under pressureExperience working with education systems worldwide is an assetExperience with document management systems is an assetCore CompetenciesDemonstrates expertise in admissions processes and policies within a post-secondary educational institution, providing exceptional customer service and support to diverse applicant populations. Proficient in managing inquiries, maintaining database records, and adapting to changing conditions while ensuring compliance with institutional standards.Highest-signal resume keywordsBachelor's DegreeAdmissions Policies ApplicationCustomer Service SkillsStudent Information Systems FamiliarityAdvanced Computer SkillsATS Optimization KeywordsHard SkillsAdmissions Process KnowledgeDatabase ManagementDocument Management SystemsPolicy ExplanationApplication ReviewSoft SkillsExcellent Communication SkillsInterpersonal SkillsOrganizational SkillsTact and DiplomacyAbility to Maintain Composure Under PressureIndustry KeywordsPost-Secondary EducationFinancial AidAdmissions RequirementsDiverse Applicant PopulationsEducation Systems WorldwideTools & TechnologiesStudent Information SystemsWord Processing SoftwareSpreadsheet Software#J-18808-Ljbffr

📌 Admissions & Awards Client Services Pro (Winnipeg)
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📍 Winnipeg