Resident Services ManagerAspira Waterford Barrie Retirement LivingRate of Pay: $49,117 - $61,397This posting is for an existing vacancy.At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, and maintenance. These roles are not just jobs; they embody the heart and soul of our purpose‑driven culture, one that is centered on cultivating happiness in daily life!We are currently seeking exceptional individuals to fill a key management position, a role that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. As a Resident Services Manager, you will be responsible for the oversight of services to provide exemplary customer service for the residents, families and team members. This role will encompass a holistic approach, act as an advocate for residents and liaise between departments to ensure continuity of service. This leadership approach leverages the skills and expertise of all team members to work together to provide shared leadership, problem solving, and resource allocation to support the care and delivery of optimal resident quality of service and care.BenefitsA competitive salary and vacation packageHealth & Dental benefits programRRSP with employer matchShare Ownership and Reward Program (SOAR)Employee Share Purchase Plan with company matchContinuous learning and growth so you have the skillset needed to succeed and take on new challengesA welcoming culture that values diversity and differing perspectives, experiences and beliefsWhat you will be doingProvide Care and Service Coordination to Resident and FamiliesDevelop and implement effective service delivery methods that capture all elements of the programsCoordinate daily care needs within the assigned resident home area(s)/neighbourhood(s),



interacting with the interprofessional team to prioritize resident care activitiesLiaise between residents and other department leaders to ensure quality outcomes are obtained for the resident (timely care, hot food in alternate dining rooms, fulsome resident engagement programming for all areas)Conduct in-service sessions to address topics related to care and servicesEnsure care plans are personalized to meet the needs/preferences of the residentsEnsure flexibility and being available to resident and family needs, as requiredWork to resolve and follow up on concerns raised by residents & families promptly to ensure all parties are satisfiedImplement resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experienceCoordinate and facilitate resident care conferencesSupport the team in management of resident risk and implement de‑escalation measures to promote safety for risks/team members and visitors and ensures accountability at all service levelsContribute to the development of quality improvement plans to increase quality of care and reduce riskCoordinate and facilitate in‑service and continuing education for all team members in all departmentsCoordinate with the Director of Wellness to review total assessment of prospective residents to ensure needs are metForecast staffing levels: recruiting and retaining team members by ensuring development and motivation amongst the teamOrganize and facilitate onboarding for Personal Support WorkersPartner with leadership or lead,



as necessary to investigate and resolve employee and resident complaints and concernsFacilitate team member training and development by identifying needs and opportunities to enhance performance and foster growthResponsible to maintain resident records in accordance with policies and legislative regulations by collaborating with the Director of Wellness. Ensure all necessary documentation is included and kept in a confidential and secure placePartner with the Resident Engagement Manager in resident assessments to ensure recreation programs and service plans are being developed and facilitated effectively and timelyWhat you need to knowThis is a people intensive role. You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respectExperience in Social Work and the field of Gerontology is an assetYou are resident and team member focused, as well as detail orientedYou can multi‑task and collaborate with leaders and team membersYou exercise tact and diplomacy in working with seniors and their familiesPrevious Sales experience is an assetSienna Senior Living is committed to creating an inclusive workplace where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experienceYoumustbelegallyeligibletoworkinCanadaorhaveavalidwork/studypermitYou must successfully pass a Vulnerable Sector Check and Criminal Records CheckSienna Senior Living may utilise artificial Intelligence to screen or assess applicants for this positionSienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.#J-18808-Ljbffr

📌 Resident Services Manager - C$49,117 - C$61,397 A Year (Winnipeg)
🏢 Sienna Senior Living
📍 Winnipeg