Application Support Engineer (Contract, 1 year)CanadaJob DescriptionThe Application Support team is accountable for installing, configuring, monitoring, and maintaining Sirva applications. As an Application Support Engineer, you will provide Tier 2 support for Sirva applications, acquire and maintain in-depth knowledge of the applications to troubleshoot and resolve incidents within agreed service levels, identify continuous improvement opportunities, lead projects to improve application reliability and performance, and provide coaching to other team members.Essential Functions and Responsibilities50% – Provide Tier 2 support to Sirva applications and escalate to Tier 3 as required.20% – Identify, document, and address root cause for application problems; lead projects andinitiatives to improve application reliability and performance; create and maintain comprehensive application documentation; plan, configure, and maintain monitoring; respond to and investigate alerts.10% – Install, configure, and maintain Sirva applications ensuring consistency across environments.20% – Collaborate with multiple team members within Application Support and other technical and non‑technical teams.Qualifications and Preferred SkillsEducation / Certification RequirementsBS degree in Information Technology, Computer Science, or related field, or equivalent work experience.Microsoft MCSE (Server Infrastructure) certification is an asset.Qualifications and Experience Requirements5+ years’ experience deploying, maintaining, and troubleshooting Microsoft Windows stack technologies – IIS 7+, MS .Net, SQL Server.Experience in web application development, knowledge of the complete software lifecycle,



and software test techniques.Proficient with MS Transact‑SQL.Experience with Azure DevOps.Experience with PowerShell.Ability to drive continuous improvement from a people, process, and technology perspective.Experience with monitoring tools: SolarWinds.Understanding of common TCP/IP‑based services (DNS, DHCP, HTTP, SSH, SMTP) is an asset.Understanding of SDLC and ITIL Change Management Process.Experience with defect tracking tools.Excellent communication and interpersonal skills.Ability to work with minimal supervision and provide proactive updates to leadership.Ability to foster a team environment through transparency and collaboration.Ability to multi‑task in a dynamic environment.Interpersonal skills to work in a fast‑paced environment and serve as an independent contributor.BenefitsSalary Range: $57,000–$78,000 CAD.Benefits: Comprehensive benefits package including two medical plans, two dental plans, retirement plan with RRSP employer match after 1 year, life & disability insurance, and more (subject to employment status).Sirva is an equal chance employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable law. Sirva also prohibits harassment of applicants and employees based on any of these categories.If you need a reasonable accommodation because of a disability during any part of the employment process, please email Human Resources at [email protected] and let us know the nature of your request and your contact information.#J-18808-Ljbffr

📌 Application Support Engineer (Contract, 1 Year) - C$57,000 - C$78,000 A Year (Winnipeg)
🏢 SIRVA
📍 Winnipeg