Enterprise Risk Management

Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Risk Management Director, the Risk Management Specialist is responsible for providing leadership, facilitation and supportive direction in the development and ongoing monitoring of risk management. Works closely with risk management leadership across all PHSA programs and services. Identifies and analyzes risk issues including data management.

Provides expertise, guidance and advice to program staff on areas of risk management, including risk analysis, new guidelines, and interpretation of PHSA policy for the designated program area.

What You’ll Do

- Lead program staff including designated area managers and directors in developing, implementing, and evaluating risk indicators to improve quality outcomes and performance; prioritize quality initiatives based on program functions, needs and performance measurement system.
- Proactively educate, guide, and advise program staff on risk analysis, risk management program, regulatory issues, new statutes and/or guidelines, PHSA policy interpretation and safety, quality, and risk management activities. Lead risk analysis of risk issues that arise in the day to day operations of the designated program area.
- Provide consultative guidance and support as a subject matter expert to organizational committees, planning, operational and implementation groups.
- Provide risk management advice to individuals and teams to support the proactive management of risk through risk assessments and action planning. Respond to emerging issues, research solutions and make recommendations
- Ensure timely reporting of liability events to Health Care Protection Program through the Patient Safety Learning System (PSLS). Maintain data management in PSLS for comprehensive reporting at the request of the Director or designate.
- Complete business analysis of data to provide a variety of reporting metrics including but not limited to workload projections.
- Participate in Critical Patient Safety Event Reviews and Quality Reviews as directed by the Risk Management Director, using proven incident investigation tools such as root cause analysis, failure modes effect analysis etc. and, external authority reviews, as applicable ensuring properly constituted reviews are established (section 51 of Evidence Act, solicitor-client privilege).
- Assist with monitoring expenses and reports of variances as required.
- Coordinate legal interviews and consult with external legal counsel and staff in preparation of litigation.

Qualifications What you bring

- A level of education, training and experience to a Bachelor’s degree in Business Administration, Health Administration, a related health discipline or other relevant area and a minimum of five years of experience in the program area. Additional experience in leadership and quality and safety would be considered an asset.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Risk Management contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019),



the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge
- Knowledge and expertise in Risk Management, Performance Improvement, Patient Safety and regulations and standards preferred. Working knowledge of legal, ethical, and clinical issues associated with standard of care practices, and external regulatory requirements.
- Working knowledge of evaluation techniques and methodologies including statistical analysis methods, risk assessments and presentation of information. Knowledge of and experience in interpreting and applying legislation related to the program area.
- Demonstrated analytical and problem-solving skills with a global perspective to incorporate the organization’s systems and strategies when developing viable solutions to program problems; ability to collect and analyze data and produce reports.
- Demonstrated ability to assemble and synthesize complex information and make succinct recommendations and, strong analytical, problem solving and critical thinking skills involving the use of administrative, operational, financial and research data. Familiarity with research methodologies and relevant databases of published literature.
- Strong planning and project management skills; skill in managing several projects simultaneously. Ability to self-manage and work both independently and as part of a team. Demonstrated aptitude for details and accuracy. Demonstrated ability to operate related equipment including various word processing and spreadsheet software.
- Skill in conducting critical literature searches using on-line resources. Knowledge includes an advanced level of clinical expertise related to the program area. Strong interpersonal skills including tact, judgment, reliability, and respect to facilitate team work and interdisciplinary and interjurisdictional coordination. Ability to communicate effectively verbally and in writing.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What We Bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.





- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full time Salary Range: $90,770 - $130,481 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles. Location: 1333 W Broadway, Vancouver, BC V6H 1G9

Closing date: Applications accepted until position is filled

Hours of Work: 08:30-16:30 (Monday to Friday)

Requisition #: 203354E

What We Do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention Current Employees Of PHSA You must apply via your internal profile at http://internaljobs.phsa.ca

. The internal job posting expires on September 2, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant.

Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected] .

📌 Risk Management Specialist (Vancouver)
🏢 Provincial Health Services Authority
📍 Vancouver