ResponsibilitiesSupporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 11, MacOS operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.Maintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on‑call and other after‑hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedQualificationsExperience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times,



even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid‑response user supportProven ability to balance, prioritize and organize multiple tasksDesired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaExperienced in Intune device managementDemonstrated experience in utilizing ticketing systems for incident managementWhite glove support experience is a mustExperienced in professional and explicit communication with executivesProven experience managing tech support for executive eventsPay Range: $35.00 - $37.00#J-18808-Ljbffr

📌 Sr. Deskside Technician - $35 - $37 An Hour (Winnipeg)
🏢 Stefanini
📍 Winnipeg