At Coast Capital, we’re not dreaming about a better future, we’re building one. Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and, driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities. We’re deeply committed to making our financial cooperative a great place to work—Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s most admired corporate cultures.Member Services Representative (Part‑time) – Metrotown BranchMay 14, 2026Location(s): Metrotown BranchJob Type: Part Time RegularmyWork Program: OfficeStarting Salary Range: $24.05–$25.44Background Screening RequirementEnhanced Criminal Record CheckCredit CheckIdentity VerificationEmployment VerificationReferencesJob PurposeOn any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. This position is posted as a Customer Service Representative, but internally we title it Member Service Representative, always putting members at the centre of everything we do. This is a part‑time position (15 to 30 hours weekly) based out of Metrotown in Vancouver.AccountabilitiesBe the first friendly face our members see at Coast Capital by exhibiting our values.Build connections.Act with courage.Re‑imagine solutions.Build relationships with members and deliver an outstanding member experience by meeting initial needs and proactively identifying future opportunities through money chats and more.Educate members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience.Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet members’ financial needs.Build a strong understanding of how Coast Capital Savings assists in providing financial well‑being to our members.Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.Be the first line of defense by being on the lookout for counterfeit money or illegal transactions.Skills & QualificationsStrong verbal English communication skills and comfort handling sensitive conversations.Active listening ability to identify member challenges and work toward positive outcomes.Empathy and respect for members’ situations.Initiative and proactivity in task execution.Problem‑solving skills focused on member satisfaction.Curiosity and a lifelong interest in learning about the financial world.Advisory skills: comfortable identifying opportunities and suggesting Coast Capital products to members.Adaptability to handle changing situations.Self‑motivated with a strong desire to grow a career in customer service and/or banking.Integrity: following documented processes and doing the right thing, even when no one is watching.Cantonese/Mandarin language skills are an asset.Equity, Diversity & Inclusion at Coast CapitalDon’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone, including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career prospect and your experience may not perfectly align with every qualification in this job posting,



we still encourage you to apply, as you may be the right candidate for this or other opportunities at Coast Capital.We strongly encourage applications from Indigenous Peoples, Black, and racialised persons, persons with disabilities, people of diverse sexual and gender identities, and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit our employees, members, and community. Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778‑391‑5836.Why join Coast Capital Savings?Purpose is our North Star; everything we do is guided by this purpose.Commitment to inclusion and engagement, regularly tracking progress.A career that grows with you; many employees progressfrom frontline to senior leadership.Flexible work through the myWork program post‑COVID‑19.Benefits that flex to your needs and family situations; customizable benefits available.Retirement options: defined contribution, defined benefit pension plan, or RSPs.Mortgage and auto‑financing benefits saving employees thousands.Recognition programs; online community for kudos and thanks.Platinum membership in Canada’s Best Managed Companies and recognition by Canada’s Most Admired Corporate Cultures and BC Top Employers Awards.Reinvestment of 10% back into community; over $90 million invested since 2000.Employee volunteer program: Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non‑profit.#J-18808-Ljbffr

📌 Member Services Representative (Part-Time) - Metrotown Branch - C$24.1 - C$25.4 An Hour - Part Time (Winnipeg)
🏢 Coast Capital Savings Federal Credit Union
📍 Winnipeg