Drive enterprise renewals with Trilogy as a Senior Customer Success Manager. Engage with high-value clients, optimize AI-driven sales processes, and secure long-term contracts.

This hands-on position focuses on managing the renewals pipeline for enterprise accounts. You will engage directly with decision-makers, overcoming objections and enhancing retention strategies. At Trilogy, you'll refine AI tools to maximize sales efficiency, all while being part of a fast-moving, cutting-edge team.

Key Responsibilities: • Lead high-level discussions with key customers • Own the renewal process for enterprise clients • Create and improve B2B renewals playbooks • Drive contract negotiations and minimize churn • Utilize AI-driven insights to enhance strategies

Requirements: • 8+ years in CSM or account management • Proven track record in managing renewals worth $100K+ • Fluent in English, both verbal and written • Experience with AI tools in a professional context • Availability during U.S. business hours

Leverage your expertise in enterprise renewals and AI strategies to excel in a stable role at Trilogy. #J-18808-Ljbffr

📌 Customer Success Manager at Trilogy Remote (Vancouver)
🏢 Crossover
📍 Vancouver