Reporting directly to the Inside Sales and Customer Service Manager. Functionally responsible along with all members of the Customer Service and Sales Team concerning day to day sales matters, and the Production Team concerning order fulfilment and customer satisfaction. All employees contribute to the success of each customer.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of the Customer Service Representative are detailed below, but not limited to the following:Develop and maintain constructive working relationships with all customersOrder entry and verificationWork with Operations for Stocking ProgramsProvide prompt and accurate responses to Sales and customer requests for expediting orders with Purchasing and Internal SuppliersReply to customer inquiries for order status and pricing updates in a timely mannerMaintain and grow customer base by providing outstanding customer service and opportunities to up-sellAssist/provide back-up for co-workers when requiredComply with all quality related policies, procedures, and system requirements.All other duties as required by the sales department and the organizationMINIMUM QUALIFICATIONSEducation/ExperiencePost-secondary education combined with mathematical, business,



quality and/or technical training is an asset1-2 years’ experience in a fast-paced deadline driven sales/customer service environment.High School graduation and 2 years of experience in a similar environment may be substitutedTechnical Skills/CompetenceExcellent time management and organizational skills are necessaryA strong team player who works well with othersMust have excellent telephone presence and mannersEmpathy and confidence will allow the candidate to succeed in this positionExperience in manufacturing is an assetAn understanding of computers, measurements, tolerances, basic geometry, and the ability to read drawings/blueprints is an assetHigh energy level, positive attitude and ability to work in a fast-paced environment without direct supervisionFluency in French, written and verbal, is an assetBenefitsWe offer a comprehensive and competitive advantages package that goes beyond base pay, supporting your health, growth, and long-term success:Profit SharingHealth & DentalHealth Care Spending AccountEducation Assistance ProgramEmployee Assistance Program (EAP)Company EventsFloater DaysPaid HolidaysShift PremiumsAnnual safety footwear reimbursement programThe expected salary range for this position is $49,700 to $60,000 annually. Actual compensation will be determined based on factors including, but not limited to, skills, experience, qualifications, internal equity, and business needs.#J-18808-Ljbffr

📌 Customer Service Representative - $49,700 - $60,000 A Year (Winnipeg)
🏢 Almag Aluminum
📍 Winnipeg