About Viv Technologies At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes. We believe technology should feel human. That’s why we’re looking for a personable and patient Senior Implementation Consultant who’s passionate about helping people learn and succeed. About the Role As a Senior Implementation Consultant, you will own a portfolio of enterprise customer implementations from post-sale kickoff through configuration, training, data migration, go-live, and transition to Support. Our customers are multi-site home care operators, and each implementation is a substantial project involving multiple stakeholders, competing priorities, and live operations that must continue uninterrupted through the transition. This role sits between project management, consulting, and training. On any given day, you might be mapping an agency's scheduling and billing workflows to Viv,



configuring their setting, coordinating a data migration, running a virtual training session, or walking an executive sponsor through go-live readiness. The strongest candidates combine disciplined project management with genuine attentiveness to the people they're training and supporting. This role is based in Toronto. Candidates should reside in or be within easy reach of the GTA, as periodic in-office collaboration is required. What You’ll Do Lead concurrent customer implementations from kickoff to go-live, owning the timeline, milestones, risks, and stakeholder communication for each. Run discovery and workflow-mapping sessions to understand how each agency operates, then translate that into Viv configuration decisions. Configure customer environments and integrations. Coordinate data migration, scoping what moves, validating what arrived, and catching problems before the customer does. Design and deliver training for end users, adapted to audiences that range from tech-fluent to tech-reluctant. Drive adoption after go-live: monitor usage and hand off a healthy

📌 Senior Implementation Consultant (Toronto)
🏢 Viv Technologies
📍 Toronto