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Job Details: Sales Executive - Future Ready Team

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Vacancy Name Sales Executive - Future Ready Team Vacancy No VN976 Function Consumer Sales Work Location Manx Telecom Headquarters, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man, IM99 1HX Basis Permanent Full Time/Part Time Full time Employment Duration - Hours Per Week 37.00 Drivers Licence Required No Benefits Competitive Salary and Benefits package will be provided to the successful candidate. About the Role

As a Sales Executive within our Future Ready Team, you will play a key role in delivering outstanding customer service while supporting sales of our Fibre Broadband, Mobile Tariffs and Hardware products. This role is primarily focused on offline customer engagement, with case management and email correspondence forming the priority areas of day-to-day activity.

You will manage and progress customer enquiries, sales cases, follow-ups and administrative tasks accurately and efficiently, ensuring customers receive clear, timely and personalised support. You will assess customer needs and recommend suitable solutions to enhance their connectivity and digital experience.

Answering inbound calls will form a secondary support function, assisting customers where required and helping to maintain a seamless service across all contact channels. You may also support outbound activity and attend events through our mobile MT shop as needed.

Your goal will be to provide a personalised and effective customer journey, converting enquiries into sales, resolving cases effectively and ensuring high levels of customer satisfaction.

Key Responsibilities

- Customer Engagement: Handle inbound & outbound sales inquiries in a professional and friendly manner, building rapport and understanding customer needs.
- Sales Conversion: Effectively promote and sell our range of Fibre Broadband,



Mobile Tariffs, and Hardware products, meeting or exceeding sales targets.
- Product Knowledge: Maintain in-depth knowledge of the company’s products and services, staying updated on new offerings, promotions, and technology trends to provide accurate information and recommendations.
- Needs Assessment: Ask insightful questions to understand customer requirements and recommend the most appropriate solutions.
- Objection Handling: Address customer concerns and objections confidently, providing solutions that highlight the value of our products.
- Order Processing: Accurately input sales orders, ensuring all necessary information is collected for smooth processing and timely service activation.
- Cross-Selling: Identify opportunities to offer complementary products and services that enhance the customer’s overall experience.
- Customer Satisfaction: Strive to exceed customer expectations, delivering a positive experience that fosters loyalty and encourages referrals.
- Performance Metrics: Consistently meet individual and team sales targets, contributing to the overall success of the Contact Centre.
- Feedback and Improvement: Provide feedback on customer experiences and product offerings, assisting in refining our approach and enhancing service quality.

Ideal Candidate Characteristics
- Goal-Oriented: A self-motivated individual with a strong drive to achieve and exceed sales targets. Thrives in a fast-paced, results-driven environment.
- Exceptional Communicator:



Excellent verbal communication skills, with the ability to engage customers effectively, actively listen, and convey information clearly and persuasively.
- Customer-Focused: Passionate about providing a positive customer experience, with a genuine interest in understanding and meeting customer needs.
- Tech Enthusiast: Has a keen interest in technology, staying informed on the latest trends in Broadband, Mobile Services, and Consumer tech products.
- Adaptable: Comfortable handling diverse customer interactions and able to think on their feet to offer tailored solutions. Open to feedback and quick to adapt to changes.
- Resilient: Handles rejection professionally, maintaining a positive attitude and persistence in pursuing sales opportunities.
- Team-Oriented: Enjoys working collaboratively and contributing to a supportive team environment while also taking responsibility for individual performance.
- Organized and Detail-Oriented: Manages time effectively, keeps accurate records, and ensures all customer information is documented accurately.

Experience

- Sales Experience: Ideally a minimum of 1-2 years of experience in a sales role, preferably in a Contact Centre or customer service environment.
- Customer Service: Proven ability to deliver excellent customer service, with experience in managing customer inquiries and handling objections effectively.
- Tech Knowledge: Familiarity with Broadband, Mobile services, or Consumer tech products is desirable. Comfort with using digital tools and CRM systems is beneficial.
- Target-Driven: Demonstrated experience in working towards and achieving sales targets, with a proactive approach to maximising sales opportunities.

Education

N/A

Close Date 11 Sep 2026

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📌 Sales Executive - Future Ready Team (Stone Mills)
🏢 Manx Telecom Enterprise
📍 Stone Mills