Salesforce Administrator – 12-Month Consulting Engagement

North York, ON | Hybrid

About the Organization

Our client is a well-established community-based not-for-profit organization located in North York. The organization is continuing to enhance its technology platforms to better support its teams, programs, and broader community impact.

About the Opportunity The Salesforce Administrator will work closely with the Director, Salesforce and the broader Administration team to advance the development, effectiveness, and adoption of the organization’s Salesforce platform.

The ideal candidate brings a strong blend of business analysis and technical Salesforce skills, with a proven track record of translating stakeholder needs into scalable declarative solutions. They are equally comfortable running discovery sessions with cross-functional stakeholders and configuring complex Flows. A forward-thinking mindset and genuine curiosity about AI and emerging Salesforce capabilities will be important to success in this role.

Responsibilities include:

- Partner with cross-functional stakeholders to understand, document, and translate user requirements into scalable technical solutions.
- Design, test, and implement Salesforce solutions using declarative tools including objects, fields, record types, Flows, validation rules, and related functionality.
- Administer FormAssembly form builds and Salesforce integrations end-to-end, including design, field mapping, submission routing, error handling, and ongoing maintenance.
- Maintain and improve data quality through data cleansing, migration, deduplication,



and intake-form design.
- Provide day-to-day Salesforce administration and user support, including user setup, profiles, permission sets, public groups, reports, dashboards, and troubleshooting.
- Balance multiple projects while maintaining transparent communication with stakeholders and meeting agreed timelines.
- Explore and pilot Salesforce AI capabilities, including Agentforce, to identify opportunities to improve automation, insights, and user productivity.
- Stay current with Salesforce releases and related technologies, proactively recommending enhancements to improve productivity, system maintenance, and data integrity.

Qualifications

- Minimum 3 years of experience as a Salesforce Administrator.
- Salesforce Platform Administrator and Platform App Builder certifications.
- Business Analyst, Nonprofit Cloud Consultant, or Agentforce Specialist certifications are considered an asset.
- Strong business analysis skills, including experience facilitating discovery sessions, documenting current-state processes, translating user needs into scalable Salesforce solutions, and communicating technical concepts clearly to non-technical stakeholders.
- Experience with NPSP, NPC, MCAE, Agentforce, FormAssembly, LWC, or Apex is an asset.
- Proactive, organized, and collaborative, with the ability to work effectively both independently and as part of a team.
- Strong attention to detail and critical-thinking/problem-solving skills.

Engagement Details

This is a 12-month consulting engagement with a hybrid work arrangement in North York.

📌 Salesforce Administrator (North York)
🏢 Litcom Consulting
📍 North York