Job Title: Salesforce Functional Analyst

Location: Toronto, ON

Work Arrangement: Onsite – 4 Days/Week in Office

Employment Type: Contract

Job Summary

We are seeking an experienced Salesforce Functional Analyst with strong expertise in Salesforce Financial Services Cloud, business analysis, requirements gathering, and enterprise Salesforce solutions. The ideal candidate will have solid financial services/banking experience and the ability to bridge business requirements with scalable Salesforce solutions.

Key Responsibilities

- Collaborate with business stakeholders to understand business objectives, requirements, current-state and future-state processes, and pain points.
- Conduct workshops, interviews, requirement-gathering, and refinement sessions with Product Owners, architects, technical leads, and other stakeholders.
- Identify and recommend the best Salesforce out-of-the-box solutions and propose suitable custom solutions where gaps exist.
- Partner with Technical Leads and UX teams to evaluate solution options and define optimal outcomes.
- Prepare and present solution proposals and problem statements to the Salesforce Design Authority.
- Conduct POCs and impact analysis across existing Salesforce processes, configurations, and data.
- Create functional artifacts including refined Epics, development-ready User Stories, acceptance criteria, and functional documentation.
- Maintain functional documentation and solution information in Confluence.




- Participate in all Agile/Scrum ceremonies and lead squad refinement sessions.
- Support QA by defining functional scenarios, clarifying requirements, and reviewing test cases.
- Participate in defect triage, root-cause analysis, and resolution.
- Ensure solutions align with Salesforce best practices, security standards, and enterprise governance requirements.

Required Skills & Qualifications

- Bachelor's degree, post-graduate degree, or relevant education in Engineering or a related discipline.
- 5+ years of experience as a Salesforce Functional Lead/Functional Analyst.
- 3+ years of experience in the Financial Services/Banking industry.
- Proven experience delivering enterprise-scale Salesforce solutions in highly regulated environments.
- Strong understanding of banking workflows, customer lifecycle, product lifecycle, and financial compliance.
- Hands-on functional expertise with Salesforce Financial Services Cloud (FSC).
- Experience integrating Salesforce with core banking systems and enterprise data lakes.
- Robust requirements analysis, solution design, and stakeholder management skills.
- Ability to communicate effectively with business stakeholders, executives, senior leaders, architects, and technical teams.
- Strong experience working in Agile/Scrum environments.
- Familiarity with Jira, Confluence, and enterprise DevOps pipelines.

📌 Salesforce Functional Analyst (Toronto)
🏢 SkyLambda
📍 Toronto