ResponsibilitiesProvide operational leadership across all departments, including Guest Services, Concierge, Valet/Bell Services, Food & Beverage, Banquet & Culinary, Housekeeping, Catering & Events, Engineering & Facilities, Human Resources, Accounting, and Purchasing.Serve as the visible face of the resort, engaging with guests and ensuring their expectations are consistently exceeded.Lead, mentor, and develop senior leaders and department teams, fostering a culture of accountability, collaboration, and professional growth.Oversee financial performance, including budgeting, forecasting, revenue management, cost control, and departmental performance metrics.Implement operational strategies aligned with corporate standards while identifying opportunities for innovation, efficiency, and enhanced guest satisfaction.Ensure compliance with health, safety, labor, and operational regulations, while maintaining strong operational documentation and accountability.Monitor guest feedback and trends, implementing corrective measures and innovative initiatives to elevate the overall guest experience.Support workforce planning, recruitment, and training initiatives, ensuring consistent service delivery across all departments.Partner with ownership and corporate leadership to execute strategic plans and business objectives while maintaining strong community and stakeholder relations.Maintain operational presence during peak periods, special events, and high-volume seasons to provide leadership and guidance where most needed.RequirementsMinimum five years’ senior leadership experience within a luxury full-service hotel or resort, with proven success managing large teams and complex operations.Corporate or branded luxury hotel/resort experience is strongly preferred,



with familiarity in LQA (Leading Quality Assurance) standards or luxury service audits.Demonstrated ability to drive revenue growth, improve operational performance, and elevate guest satisfaction metrics.Strong food and beverage background, with experience overseeing multi-outlet F&B, banquet, and event operations at a luxury property.Corporate-branded operations experience is highly desirable, including exposure to service standards, brand audits, and multi-department operational alignment.Strong financial literacy, including budgeting, forecasting, P&L management, and performance reporting.Exceptional leadership skills, with the ability to mentor, inspire, and hold teams accountable, while maintaining high emotional intelligence and professionalism.Ability to thrive in a rural or community-based resort setting, balancing professional presence with discretion and local integration.Highly organized, detail-oriented, and capable of managing multiple operational priorities simultaneously.Proficiency in standard computer systems and Microsoft Office; familiarity with property management systems is considered an asset.Flexibility to work evenings, weekends, holidays, and respond to operational demands in a fast-paced setting.Corporate CultureRelocation & Lifestyle ConsiderationsThis role may require relocation to a cottage country or community-based resort environment. Candidates must demonstrate an ability to successfully integrate into the local community while maintaining a professional leadership approach.Temporary or subsidized housing support may be available depending on individual circumstances.CompensationBase salary range $130,000–$160,000+, with potential for bonus. Subsidized accommodation may be provided.#J-18808-Ljbffr

📌 Luxury Resort General Manager - $130,000 - $160,000 A Year (Winnipeg)
🏢 JRoss Recruiters
📍 Winnipeg