POSITION: Operations Analyst – Wireless ExceptionsLocation:York Mills, North York, ONSalary Rate:$30.00/hr + $1.00/hr travel allowanceSchedule:Monday to Friday | Day Shift | 8:00 AM – 4:30 PMWe are currently seeking an experienced and detail-orientedOperations Analyst – Wireless Exceptionsto join a rapid-paced operations environment supporting wireless order fulfillment and exception management processes.This role is responsible for managing and resolving wireless order exceptions, coordinating with internal departments and third-party logistics providers (3PLs), and ensuring operational efficiency and customer satisfaction through timely issue resolution and continuous process improvement.Key ResponsibilitiesManage and oversee wireless order exceptions related to failed shipments and fulfillment issuesCoordinate with internal teams including Operations, Customer Care, IT, Sales, and external 3PL partners to investigate and resolve issuesAnalyze ERP and inventory management systems to identify root causes and implement corrective actionsOpen and manage Incident (INC) tickets and collaborate with IT teams through issue resolutionMonitor exception trends, operational risks, and performance metrics to identify improvement opportunitiesProcess dealer and consumer order cancellation requests accurately and within service timelinesMaintain detailed documentation of exception cases, resolutions,



and process updatesSupport process improvement initiatives focused on operational efficiency and error preventionEnsure inventory accuracy and compliance with operational proceduresQualifications & SkillsStrong analytical and problem-solving abilitiesExperience working with ERP systems and inventory management platformsExperience supporting or coordinating with third-party logistics (3PL) providers is considered an assetAbility to troubleshoot operational and system-related issues effectivelyStrong communication and stakeholder management skillsHigh attention to detail with the ability to multitask in a fast-paced environmentStrong organizational and time management skillsContinuous improvement mindset with a proactive approach to resolving operational challengesPreferred ExperienceExperience in wireless, telecommunications, logistics, supply chain, or fulfillment operationsFamiliarity with incident management and ticketing systemsExperience handling exception reporting and operational escalationsWhat We’re Looking ForSelf-motivated and solution-oriented individualsStrong team players who can collaborate across multiple departmentsCandidates who thrive in a fast-paced operational environmentIndividuals with strong ownership and accountability mindset#J-18808-Ljbffr

📌 Order Analyst - $30 An Hour (Winnipeg)
🏢 Arrow Workforce Solutions
📍 Winnipeg