AVI Health & Community Services (AVI)AVI Health & Community Services (AVI) increases health equity by providing highly responsive, harm reduction–based HIV, hepatitis C, substance use, sexual health, mental health, and other community health services, and is informed by the voices of people with living experience. We envision a community where people can experience optimal health and wellness, and be free from stigma, marginalization, and criminalization.Our work takes place in Kwakwaka’wakw, Nuu‑chah‑nulth, and Coast Salish territorial regions on what is colonially known as Vancouver Island. The rich and beautiful lands and waters of this Island have been home to over 50 First Nations for time immemorial; we respectfully acknowledge their past, present, and future sovereignty.AVI CRISIS RESPONSE. COMMUNITY LED (CRCL):The AVI CRCL (Crisis Response. Community Led) Team, Victoria is funded by the Province of British Columbia and the Canadian Mental Health Association. CRCL is a peer‑assisted care program and a mobile crisis response team, led by persons with lived/living experience and mental health professionals who are able to de‑escalate crises and develop community care plans with persons experiencing crisis.The CRCL Team is an approach to responding to someone in crisis that focuses on health, well‑being and community support. Utilizing a community‑based, client centered, trauma‑informed response, a peer‑assisted model of care has been proven to help individuals navigate mental and social care services and reduce engagement with the justice system and emergency services.The CRCL Victoria Team provides services on the territories of the Ləkʷəŋən peoples (Kosapsum and Songhees nations), as well as the W̱SÁNEĆ Nations.JOB SUMMARYABOUT THIS POSITIONTheCRCL Coordinatorsare responsible for overseeing daily operations, including supporting and overseeing the delivery of services and providing frontline care. This role is vital to the integrity of this service and requires successful candidates to develop and maintain effective working relationships with all staff and CRCL Leadership, for the purpose of supporting the team in following our shared practices and policies while helping maintain high program quality.SeeKey Duties and Responsibilitiesfor further information.WORKING ON THE TEAMThe CRCL Victoria Team will provide acute mobile crisis support and de‑escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises.Working in collaboration with all team members, theCRCL Coordinatoris responsible for overseeing the delivery of rapid point of service mental health crisis management and de‑escalation, including assessment, suicide intervention and safety planning, as well as acute care planning, referrals to alternative services or escalation to emergency services.Alongside the team, this role is grounded in person‑centered, harm reduction and trauma informed approaches to care, which centers the needs and agency of the service user.KEY DUTIES AND RESPONSIBILITIESTeam CoordinationOversee daily operations, including overseeing the delivery of services, and providing direct servicesProvide daily support for staff, including performance coaching, debriefing, and check‑ins.Develop and maintain effective working relationships with all CRCL Staff and CRCL LeadershipDevelop and maintain effective working relationships with community care providers, including emergency services personnelParticipate in team development, including hiring, team and individual training and staff performance reviews as requestedAs a leader on the team, operate in alignment to AVI’s Leadership Guidelines and Approaches, which include being trauma‑informed, supportive, curious, objective, fair, collaborative, non‑stigmatizing, open‑minded, ethical, safe, non‑judgmental,



intention and aligned with AVI’s valuesOversee and supervise confidential case notes, including quality control and storage of confidential case filesEnsure quality control and transparency of service reporting to CRCL LeadershipRemain at all times available and ready to support the team, which can include attending calls, acting as the Dispatch Navigator, performing outreach activities and engaging community members and partners.KEY CHARACTERISTICS OF A SUCCESSFUL CANDIDATEEmotional resilience and ability to center the needs of the person in crisisHumility, flexibility and conscientiousnessAbility to build trust, foster psychological and physical safety and navigate change safely with the team as needed, while supervising the day‑of shift in a trauma‑informed wayAbility to critically assess, make ethically informed decisions, and remain grounded in complex and dynamic situationsAbility to manage hostile interactions using non‑violent communication, situational awareness and diffusing techniquesAbility to work mandatory overtime, where and as needed, and per the collective agreement.QUALIFICATIONSThere are two applicant streams for the Coordinator position, outlined below.Note that this is anot an entry level position. The qualifications in either stream must be met in full. Pleaseclearly outline your qualifications to be considered.1. Relevant Degree and Leadership Work Experience PathwayMinimum3‑5 yearsrelevant experience providing mental health services, including a minimum of 3 years of demonstrable increase in levels of team leadershipSpecifically, a minimum of 3‑5 years of paid work experience providing daily supervision of staff, including ensuring quality service delivery, and adherence to policy and practicesUniversity degree in mental health, health, or social services (e.G., public health, social work, psychiatric nursing)2. Combination of Relevant Education and Leadership Work Experience PathwayMinimum7‑9 yearscombined of relevant education and/or experience providing mental health services, including crisis de‑escalation, mobile crisis response and acute mental health services.Including a minimum of 3 years of demonstrable increase in levels of team leadershipSpecifically, a minimum of 3‑5 years of paid work experience providing daily supervision of staff, including ensuring quality service delivery, and adherence to policy and practiceAll applicants, regardless of pathway are expected to have the following qualifications :Experience providing mental health care, including crisis response, de‑escalation and trauma informed approaches to mental health careCritical assessment skills, including experience making ethically informed decisionsExperience managing hostile interactions, using non‑violent communication, situational awareness and diffusing techniquesExtensive experience with suicidal and homicidal assessments, as well as demonstrated knowledge and experience developing safety plansExperience building trust, fostering psychologically and physically safe team environments, while overseeing daily and team operationsSupervisor, Manager or Leadership development trainingAdditional Education related to crisis support and acute mental health care is an assetAdditional Education related to Peer Support Work is an assetDemonstrated skills, experience, and knowledge of harm reduction and health promotion practices.Demonstrated practice of cultural humility and trauma‑informed approaches to care.Demonstrated commitment to personal development and ethical practice, including:Awareness of personal stressors and triggers,



with active engagement in self‑care practicesDemonstrated awareness of personal and implicit biasesReflexive practice that supports examination of personal motivations, judgments and feelings that may be activated by crisis workDemonstrated capacity to uphold professional boundaries.Demonstrated knowledge of the harmful effects of colonization, including relevant or applicable training/knowledge and experience in anti‑racism, culturally safer care and decolonization.Demonstrated capacity to uphold a collaborative and team‑based approach, including:Outstanding, strength‑based problem‑solving skillsOutstanding trauma informed, direct communication skillsCapacity to engage in self‑reflection and personal accountability.Valid Class 5 BC Driver’s License, with "Normal Drivers Status".Employment subject to criminal record check for working with vulnerable populationsEmployment subject to successful completion of CRCL Training Curriculum (a one month training program)POSITION DETAILSPay:$39.67/hour to start, with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU paygrid 38+10%)Hours and Schedule:This position works the Day Shift from 7 am to 5 pm (10‑hour long shifts) in a 4‑week rotation:Thursday to Saturday plus one Wednesday every 4 weeksWeekend Shift Premium for Some Shifts:Weekend Shift Premium of an additional $0.50/hour applies to each hour worked between 00:01 hours Saturday and 24:00 hours Sunday. As such, some of the shifts of this position will be paid an additional $0.50/hour premium.Term:Position runs to March 31, 2027 (with hopes of being extended.)Note:This position begins in June 2026. Applicants must be available to attend and complete all mandatory CRCL training during the June 2026 training block.Location:AVI 733 Johnson Street office. The position will work throughout Victoria, including in peoples homes, community centers and outside/with folks surviving outside.Number of positions available:1Union:AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2025-2029 and this role is a BCGEU union position.Position Type:Part Time, Regular.Vacation and Sick Banks:This position earns 6.4% vacation (equivalent to 3 weeks) and accrues a Sick Bank of 6.9%. Sick and Vacation days are both available to be used after your first 488 hours at AVI.Pension:If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. If not, after 2 years in a part time role, you may become eligible to join MPP. At this time, AVI contributes an additional 9.31% towards your pension account.Stat in Lieu Pay:This position receives 5% extra on each paycheque as Stat Holiday in Lieu payments.BC Transit ProPASS:AVI participates in the BC Transit ProPASS Program in Victoria, offering staff a 15% discount on annual transit passes.Hours of Work, Days Off and Work Area may be subject to change.TO APPLYTo apply, submit your Resume and Cover Letter byMay 18, 2026 at 5 pm.EQUITY, DIVERSITY, INCLUSION & AMBASSADORSHIPAVI is committed to equity and diversity and we strongly encourage applications from, but not limited to, folks who identify as Indigenous Persons, persons of colour, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.It is beneficial to identify in your Cover Letter if you are Indigenous and/or have lived/living expertise relevant to the position.Accommodations are available on request for candidates taking part in all aspects of the selection process.As AVI is a union setting, internal staff will be prioritized in the hiring process.We would like to thank all those that apply but only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Crcl Coordinator - Day Shift Line - $39.7 An Hour - Part Time (Winnipeg)
🏢 AVI Healthmmunity Services
📍 Winnipeg