Salary Range

The salary range for this position is CAD $30.61 - $32.39 / hour

Detailed Overview

Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to clients and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules; relays information to HH/HS staff and clients; maintains accurate relevant documentation.

Responsibilities

- Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.

- Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.

- Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).





- Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.

- Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW'''s, as requested.

- Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.

- Orientates recent office staff to scheduling procedures and forms, as required.

- Performs other related duties as assigned.

Qualifications

Education and ExperienceGrade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Skills and Abilities

- Ability to communicate effectively, both verbally and in writing.

- Physical ability to carry out the duties of the position.

- Ability to work independently and in cooperation with others.

- Ability to operate related equipment.

- Ability to plan, organize and prioritize.

- Ability to type at 20 wpm.

- Business writing skills.

- Knowledge of office procedures.

- Knowledge of medical terminology.

- Ability to analyze and resolve problems.

📌 Scheduler, Home Support Services, Surrey, Casual
🏢 Fraser Health
📍 Surrey