Qualifications1-2 years of previous front desk or guest services experienceExperience in property management systems, POS and switchboard is an asset. Comfortable taking phone callsMust possess excellent communications, interpersonal, organisational and customer service skillsMust be a team player with friendly personality and excellent personal presentation. Responsible and dependableMust have outstanding attention to detail and the ability to multitaskComputer literate in Microsoft Office programs or Google documents. Must be flexible in regards to scheduling and working shiftsMust be willing to live and work in a remote settingDutiesExceed guest expectations by providing personalised, efficient and courteous guest serviceShow dedication to making every guest feel welcome in our surroundings. Handle all requests and complaints in a timely manner and appropriately. Work closely with other departments to ensure a smooth operation through preparation and follow-upKeep immediate supervisor promptly and fully informed of all issues or unusual matters of significanceProvide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the areaAct as a point-of-contact person to all guests and staff inquiriesReservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservationsProcessing of payments and processing of night audit, ensuring accuracy of all guest foliosPerform group check-ins and informational speeches for helicopter group arrivals, weddings and events,



assist with event administration and set-upEnsuring all waivers of liability are signed and filed under each guest’s profile. Administration of watercrafts and fat bike rentals and winter ski equipment. Booking of local activities for guests, spa treatments, and more, acting as our guest’s conciergeDaily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisorReport all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisorConduct room inspections of guest rooms before check-in and during the winter evening turndown servicePerform and assist with breakfast serving duties when neededEnsuring cleanliness in and around the workplaceOperate according to policies, procedures and quality standards established by the companyOther duties and projects as assigned by the Guest Services & Spa SupervisorSubsidised, up-to-date shared townhouse-style accommodation with beautiful mountain viewsComplimentary transfers at the start and end of seasonThree meals per day served in employee cafeteriaEmployee use of our spa facilities and a 24-hour access to our full gym, based on availabilityFree use of sports equipment: skates, x-country skis, snowshoes, and watercrafts during summerDiscounts on branded outdoor clothing: Arcteryx, Icebreaker and more. Opportunities to go heliskiing and heli-sightseeing, employee eventsBe part of a fun and welcoming diverse team from all over the worldPut money aside for your travel plans and at the same time experience the amazing Canadian wilderness$19.00 per hourplus house gratuities#J-18808-Ljbffr

📌 Guest Services Agent - $19 An Hour - Remote (Winnipeg)
🏢 Arrlie
📍 Winnipeg